What is a thin file? A thin file is basically just that – the “file” or information on a particular individual is thin or rather, lacking sufficient credit history. Typically, this could mean that the individual is young, as they have not had enough time to build a true credit history or they are New-In-Country, [...]
Most Effective Use of Identity Verification in a Call Center Environment
March 7, 2013 By
Identity verification solutions are just as important in a call-center environment as they are online. Delivering a satisfying customer experience on the phone can be a make-or-break opportunity for many organizations. Whether companies are dealing with new or existing customers, if they trust you today, they will do business with you tomorrow. However, as incidences [...]
Identification Verification on Steroids – the Business Challenges Addressed
February 26, 2013 By
Are your customers who they say they are? That is the fundamental question asked by companies of all sizes who do business in a customer-not-present environment. However, mapping a person’s online identity to their real life identity is a lot more complex than it may seem – especially when the goal is to not only [...]
How do Risk Managers utilize Identity Verification?
February 19, 2013 By
Organizations have long followed a variety of risk management practices in order to keep costs down, protect their business from fraud and maintain compliance with an assortment of different rules & regulations including CIP (Customer Identification Program) and Know Your Customer (KYC) rules. With the advance of technology giving businesses the ability to complete an [...]
Large Enterprise Organizations Need Identity Verification
February 12, 2013 By
Well… of course, right? These sizeable businesses in most cases are structured to comply with a variety of rules and regulations – CIP, KYC, OFAC, FFIEC and the list goes on. Furthermore, they are also some of the most common targets for fraud and making the necessary changes to halt the shifting tactics criminals use [...]
Best 2 minutes you'll spend learning about Knowledge Based Authentication
July 11, 2012 By
We recently released another short animated video. This one explains dynamic knowledge based authentication, or KBA for short. Some people call this kind of a solution an out-of-wallet question solution. We just call it, ExpectID IQ. Enjoy!
Knowledge based Authentication Mitigates Fraud in Mobile Payments
June 19, 2012 By
What’s the magic number for knowledge based authentication (KBA) in the mobile payments industry? According to a report by Aite Group, a Boston-based research and consulting firm, it’s 40…40% of payments executives are using KBA already and another 40% plan to use it in the next 2 years. I saw this information and picture in [...]
Will the new FFIEC guidelines do away with Shared Secrets?
March 17, 2011 By
Let’s hope so. For awhile this blog has relayed the dangers of using shared secret questions as a means of authenticating customers. And based on some of the articles from those who were able to review the preliminary draft of the long awaited FFIEC updated Guidance on Authentication in an Internet Banking Environment, it seems [...]
The Next Generation in Knowledge Based Authentication. It Begins.
February 8, 2011 By
Yes, you may not realize it yet but the news we announced this a.m. really is just as big to B2C companies as this week’s Verizon iPhone4 launch is to millions of consumers, so it’s only fitting that I blatantly steal the “It Begins” promo tag and include it in my blog post title. I [...]
How Shared Secret Security Questions are Killing Customer Service…
August 26, 2010 By
Let me share a story of frustration with you. Back in July I visited the hospital for a routine test my doctor wanted me to have. I filled out several pages of personal information for insurance purposes, presented my ID and insurance card, made my co-payment and went on my merry way. A month later [...]
