Consumers have numerous options for how they wish to interact with businesses. The mobile channel has increasingly become the most popular way to contact consumers, whether it is for relaying account information, confirming transactions, or even for promotional purposes. Today’s challenge is making sure the consumer you’re contacting has given consent to be contacted at their mobile number, as required by the Telephone Consumer Protection Act (TCPA).
Verify Mobile Numbers to Stay Compliant
Mobile numbers present a unique challenge because they are frequently recycled and reused. This can be problematic when you are trying to contact your customers, because the number may no longer be theirs. ExpectID Number Verification verifies phone numbers in advance, confirming that the number on file matches the customer you want to contact.
ExpectID Number Verification for TCPA Compliance
The FCC stipulates in the Telephone Consumer Protection Act (TCPA) that express written consent is required for pre-recorded and auto-dialed calls and text messages sent to a mobile number. This includes accidental calls or calls made in good faith to an incorrect number. Fines can be as high as $1500 per violation for contacting the wrong individual.
Learn more about how ExpectID Number Verification can help with TCPA compliance by watching our webinar here.