Work at IDology

This role in Quality Assurance is responsible for participating in testing of the Product. The position works with management to enhance quality and process standards and to plan and execute effective and efficient test approaches to accomplish on-time and efficient delivery of high-quality software products and/or data as part of our software development methodologies.

QUALIFICATIONS

• 3+ years of QA Test Engineer experience
• BS Engineering/Computer Science or equivalent experience required
• Relevant certifications a plus

TECHNICAL SKILLS

• Solid understanding of the software development process
• Hands on experience using SOAP UI/Rest Assured API for web services testing
• Hands on experience with JIRA or any other test management tool
• Possesses sufficient knowledge, training and experience in Data Analytics testing is a plus
• Advanced written and verbal communication skills
• Basic project management skills
• Good time management skills
• Familiar with relational databases (Oracle, MySQL, MSSQL)

RESPONSIBILITIES 

• Develop and execute manual testing for diverse projects to successfully and consistently deliver high-quality software products and services on time, and to specification
• Work with product managers, technical leads, and subject matter experts to plan and execute functional and system tests
• Execute, manual test cases/scripts as appropriate in a manner consistent with team standards
• Report issues and results, researching and identifying root causes as appropriate
• Ensure that testing addresses requirements as agreed with other stakeholders
• Maintain industry awareness by evaluating emerging trends/technology
• Participate in project reviews, ensuring review criteria are defined, and implement procedures for ensuring quality control of project deliverables
• Participate in continuous improvement initiatives and implementation of best practices.
• Ensure results of root cause analysis are addressed.
• All other duties as assigned

IDology, a GBG company, is looking for an experienced Product Manager to join our team of Product Managers. We are seeking a creative, strategic thinker to help us build and deploy industry-leading identity verification solutions. A successful candidate will have a strong work ethic, be motivated to deliver quality products, have the ability to think outside the box, and be quick to suggest solutions to business problems.

RESPONSIBILITIES

• Lead Go To Market activities with Marketing and Sales to drive field enablement and customer success
• Help lead our Beta programs for new releases, including recruitment, feedback, and field training
• Develop business cases for potential new product offerings
• Develop functional specifications and business requirement for new product offerings
• Work with development and QA teams on production releases
• Research global market data to determine the impact or opportunity related to a market change (e.g., selling into a new market, pricing changes, etc.)
• Work cross-functionally with Marketing to assure that we develop and deliver compelling product messaging, positioning in the market, and competitive analysis
• Meet regularly with our sales team and with customers to present product roadmaps, evangelize strategy and gather feedback
• Work with our pricing and finance team to develop product pricing models.
• Present to the executive team on new opportunities, strategy, product plans, etc.
• Maintain and develop supporting internal and external product documentation
• Analyze product performance and adaption.
• Provide 24×7 product monitoring, as needed.

EXPERIENCE 

• 2-5 years’ experience as a product manager
• Excellent verbal and written communication skills. Must be able to clearly articulate and present product concepts, strategy, and vision to internal and external teams
• Strong understanding of analytics and the ability to use data/insights to propose solutions
• Ability to adapt to fast-moving and changing environment as the team and our product grows
• Previous experience with web application design B2B SaaS is a major plus
• Familiarity with SQL, Database Structures, Tableau and API Integrations preferred.
• Bachelor’s Degree in Computer Science, Analytics, Finance or equivalent

SKILLS

• Product Management
• Web Services API
• Analytical Skills
• Product Road Mapping
• Business-to-Business (B2B)
• Software as a Service (SaaS)
• Go-to-market Strategy
• Quality Assurance
• Analytics

The Customer Success Manager is a client-facing role who ensures customer success by delivering ongoing guidance for our identity verification solutions after the sales cycle has been completed. In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships. The role manages top tiered customers and/or key accounts in close collaboration with the internal teams.

RESPONSIBILITIES 

• Build value-based relationships with customers to minimize churn and to help customers see the value and ROI
• Ensuring smooth hand-off from Sales to Onboarding/Customer Success
• Drive ongoing client engagement and usage of the product
• Work with customers to deliver on overall product/business goals
• Gather feedback from customers and deliver it to the Product team to help improve our products and solutions
• Serve as a proactive trusted adviser to deeply understand your customers and their needs
• Provide top tiered accounts with Quarterly Business Reviews that add value and maintain customers’ business objectives
• Utilize internal tools to manage, track and report on key customer information (i.e. health, contacts, initiatives, business reviews, etc.)
• Provide 24/7 on call support, as needed

EXPERIENCE

• Bachelor’s Degree with 3+ years’ experience in Account Management / Client Solutions / Customer Success experience in a SaaS model
• You are highly customer focused, a proactive learner and you enjoy customer success
• 2+ years data analysis and reporting experience
• Highly skilled in Excel
• Customer orientation and focus on quality
• Analytical mindset with the ability to quickly digest a problem and identify a solution
• Must have professional phone skills, a proactive mindset and be able to articulate technical problems effectively
• Strong analytical, oral, written, organizational and multi-tasking skills
• Excellent problem solving and critical thinking skills
• Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner

PREFERRED SKILLS

• Previous experience working in a Technology company
• Experience in Customer-facing account role or similar Customer Success role
• Software Implementation / Installation experience
• Experience with analytical software tools such as Tableau. Tableau experience, highly preferred

IDology is looking for a responsible Contracts Manager to join our team. Your main duties will be to assist the legal team in the administration, organization, preparation, negotiation, and review of various company contracts, including non-disclosure agreements, master services agreements, and amendments. A successful Contracts Manager will demonstrate strong organizational skills, excellent grammar, and attention to detail along with the ability to manage multiple projects (including legal research). Our ideal candidate has previous experience with contracts administration, including data entry and establishing organized systems, and is familiar with legal requirements for contract drafting and contract reviews. Ultimately, you should ensure all contracts conform to applicable law and meet our company standards.

Responsibilities

• Prepare contracts regarding our software services
• Support sales team in drafting contracts and seeing contracts through to full execution
• Manage contracts database, reporting, and filing system and all requisite data entry
• Oversee due diligence research of new customers
• Assist legal team in the preparation of SOP(s) and implementation of new legal software
• Assist attorneys with analyzing potential risks involved with specific contract terms
• Stay up-to date with legislative changes and coordinate with the legal department as needed
• Maintain organized system of physical and digital records

Skills

• Proven work experience as a Contract Administrator, Contract Manager, or relevant role
• Knowledge of legal requirements involved with contracts
• Excellent writing skills and grammar
• Keen attention to detail, with an ability to spot errors
• Strong analytical and organizational skills
• Ability to work with varying seniority levels, including staff, managers and external partners
• Bachelor’s degree is required
• Additional qualifications in law are a plus but not required

IDology, a GBG company is seeking a Content Marketing Operations Manager to increase web traffic, brand awareness and drive leads through the creation, delivery and orchestration of “shareable” content, distributing content on the right platforms and measuring results.  This person will have an audience-first mindset to create, develop and deliver high impact, compelling content assets to drive prospect engagement, SEO, nurture leads, create brand awareness and interest and collaborate with sales and marketing in the creation of competitive counter messaging.  The role will be responsible for developing tailored vertical content via long form blogs, social materials, video, email, digital assets in such verticals as financial services, healthcare, insurance and government. This position reports to the VP of Marketing and will collaborate with team members administer, manage and optimize digital assets and campaigns that meet marketing and revenue goals.

The successful candidate will be a highly motivated go-getter and self-starter, organized and detail-oriented professional and possess analytical and technical capabilities and talents with an ability to push projects through to reality.  The candidate will have experience in project management, Reporting, and Marketing Automation solutions and tools.

RESPONSIBILITIES

• Intake interests and challenges of targeted prospects groups to create hard hitting, highly compelling marketing content
• Review, edit and/or write all publicly facing materials to ensure consistent brand voice and the highest quality materials
• Based on data and personas determine the platforms and formats prospects, customers and other stakeholders absorb market information
• In collaboration with team members and sales design and implement creative marketing strategies to disseminate the right content at the right in the right format to the right people.
• Coordinate a content editorial calendar and effectively team with content producers, internal thought leaders, communications and PR teams, graphic designers, video producers deliver meaningful, timely assets
• In collaboration with direct and matrix team members ensure ongoing superior SEO from content strategy and execution
• Measure each content initiative, track progress, and report ROI

BASIC REQUIREMENTS

• Strong writing and editing skills.
• Use of content marketing tools and related Marketing Technologies
• BA in Marketing, Communications, Journalism or related disciplines
• 2+ years of Digital marketing experience including:
• SEO
• Website design and content (e.g. WordPress)
• Analytics (e.g. Google Analytics)
• Social marketing
• Creating and Managing Digital Email Campaigns
• Optimize lead nurturing and marketing automation processes
• Measure, track, analyze, and regularly report on the performance of digital marketing assets and campaigns.

IDology, a GBG company is seeking a high performing Product Marketing Manager.  This role will be responsible for developing outbound marketing strategies and plans to communicate the features and benefits of IDology’s industry leading solutions.  The right person will be an IDology product evangelizer and work extremely closely with IDology’s Product team to ensures marketing and sales enablement assets position unique value propositions and competitive differentiators at superior levels.  The position will not guide product strategy but guide the messaging and creation of sales enablement tools relative to sales lifecycle funnel phases that sets IDology’s solution apart in the market.  The Product Marketing Manager will develop insightful and actionable buyer personas and highly compelling use case materials with vertically specific selling propositions.  The person will also develop and deliver pragmatic competitive intelligence programs that helps sales sell.

RESPONSIBILITIES

• Evangelize IDology’s Products to various stakeholder groups and create programs and assets that communicates the superior value of IDology solution sets for by industry, geo-location, use cases and more.
• With the Product team’s lead and sales inputs craft compelling integrated messages across appropriate marketing channels and platforms
• A deep level of understanding and knowledge of target markets, buyer personas and product interests and how best to sell and market to these cohorts.
• Support both Product and Sales teams in the creation and communication of new markets and use cases and produce the assets to penetrate those markets.
• Translate technical and product capabilities into powerful, “digestible” and differentiated messaging and sales tools
• Incorporate macro market trends into product unique selling propositions and differentiation
• Coordinate new product launch plans and strategies
• Maintain and manage competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research

REQUIREMENTS

• Excellent, positive collaborative, interpersonal skills with proven ability to effectively navigate and work across teams to deliver high impact assets in a timely manner.
• 5+ years of proven Product Marketing experience
• Research skills including gaining insight into customer needs and experiences, analysis of data, surveys and customer interviews will be part of this mix and you need to be well acquainted with these techniques.
• Sharp analytical and problem-solving skills, a creative thinker with vision and attention to details

The Data Scientist position’s charter is to help the company through data science, machine learning, and advanced statistical analytics techniques in company-wide cross-functional projects. This individual will be a member of an exciting, fast-paced, and growing team making an immediate impact across the entire company. This is a great opportunity for a talented person to broaden his/her business skill set through exposure to a wide variety of business problems and challenge him/herself with projects that can span from tactical to strategic in nature.

KEY RESPONSIBILITIES

• Provide data science solutions for key business areas by monitoring trends, identifying opportunities, developing and presenting recommendations, implementing the strategies, and measuring the impact
• Proactively collaborate with Product Management, Marketing, Data Management & Quality Assurance & Application Development
• Accountable for the successful management and completion of multiple concurrent projects that are on-time and with high quality
• Provide timely and justified recommendations in response to ad hoc analysis requests by internal groups
• Act as an internal resource for Python best practices
• Develop actionable reports for use by the senior leadership team

REQUIREMENTS

• BS Degree
• 2 – 4+ years of hands-on work experience developing data science solutions
• 2+ years of coding experience in open source programming languages such as Python or R
• Advanced user of database query languages such as SAS and SQL
• Results-oriented self-starter who is confident in defending his/her critical thinking abilities
• Proven track record of developing successful predictive analytics (i.e. statistical modeling)
• Capitalistic mindset supported by a strong business acumen and work ethic
• Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to a non-technical audience.