Work at IDology

View Open Positions

Who We Are

IDology is a customer-driven organization, and our growth and reputation in the industry speak for themselves. We maintain an entrepreneurial approach to everything we do. Our company is structured so that anyone, no matter their role or level of experience, can execute on a good idea. It is a very exciting industry to be a part of, as it is constantly changing and we are always learning.

 

Benefits

Health, Wellness & Compensation: IDology offers competitive compensation packages as well as flexible spending accounts and a 401(k) plan. We also offer several health insurance options so that you can choose a plan that best meets your needs.

Philanthropy: Giving back to the community is a vital part of the IDology culture. Our goal is to promote a culture of caring and to help our employees give back in meaningful ways. In addition to company-wide philanthropic initiatives, IDology employees are entitled to paid time off for volunteer projects of their choice.

Open Positions

IDology is looking to expand its team. If you thrive in a fast-paced environment and want to be part of a dynamic, rapidly growing company, then we want to hear from you.

  • This field is for validation purposes and should be left unchanged.

Available Opportunities in Atlanta, GA:

Marketing Specialist Manager

IDology, a GBG company, is seeking a B2B Marketing Demand Generation Specialist to collaborate closely with sales team to drive leads and revenue. This role will develop effective targeted and Account Based Marketing (ABM) campaigns and programs to generate awareness, demand resulting in qualified leads for sales pursuits. The role will join forces with sales personnel to identify key prospective segments and partnerships; create and curate positioning of solutions by needs and industries; develop and deliver marketing strategies and tactics, including communications cadences, partner programs, focused sales enablement, and thought leadership promotion; and execute select advertising opportunities.

The ideal person for this role will have a sales-focused and results-oriented mindset.   The function will closely coordinate with sales development representatives to drive and nurture leads in specific verticals and geographies so as to contribute meaningfully to sales pipeline volume, measured results, and quantify marketing return on investment.

 

 RESPONSIBILITIES

  • Collaborate with sales and marketing teams to create and activate focused, ABM, multi-channel demand generation and innovative lead generation and acquisition programs and tactics
  • Accountable for IDology’s outbound lead generation engine to obtain sales and marketing qualified leads goals.
  • Drive marketing qualified lead generation campaigns, including reporting on a variety of metrics such as campaign and investment tracking and effectiveness
  • Gather intelligence and insights on industry specific needs and use cases
  • Curate positioning and successfully develop sales tools for sales executives and sales development representatives to support sales goal attainment
  • Design and execute user journey and funneling of new and nurturing prospect campaigns
  • Collaborate with Client Success teams on cross-sell campaigns and drive product awareness
  • Coordinate competitive analysis and deliver hard-hitting sales tools and related competitive deliverables
  • Develop and execute on proactive partner marketing opportunities

 

BASIC REQUIREMENTS

  • BA in Marketing, Communications or Business
  • Highly collaborative personality with strong communication skills and a proven ability to understand, engage and add value to the sales process
  • Highly sales and revenue results oriented
  • Energetic self-starter with successful multi-project management experience
  • Ability to thrive in a fast-paced, revenue-focused technology environment
  • CRM and marketing automation (e.g. Salesforce, Pardot)

 

DESIRED QUALIFICATIONS

  • Sales or lead generation background
  • Pragmatic Marketing Certified
  • Email marketing subject matter expertise and CRM target list optimization experience
  • 1+ year of digital marketing technology experience

Software Engineer

The Software Engineer will be a member of an awesome, close-knit technology team focused on developing commercial SaaS solutions. As the Software Engineer, you will work to enhance existing products as well as develop new products built on the Java/EE Platform. You will get to work closely with the engineering and implementation teams, product managers, and management throughout the development process. IDology’s applications are developed using Apache, Tomcat, Linux and OpenJDK, MySQL, PHP, Python, and other open source tools.

RESPONSIBILITIES

  • Collaborate with Development, Product Management, and Implementations teams to design and plan the delivery of innovative identity verification and fraud detection features
  • Interface with the Quality Assurance team to ensure bug-free deliverables
  • Provide input on estimates and progress to Management to ensure timely delivery
  • Develop and maintain efficient, high-quality web applications using your preferred IDE and following our SDLC process
  • Follow secure software development practices, paying particular attention to the OWASP Top 10 Vulnerabilities in web applications
  • Create and maintain unit/integration test cases using an automated testing tool
  • Translate business and functional requirements into documented technical specifications
  • Maintain technical skills and expertise through continuing education and training
  • Facilitate code reviews, code quality checks, developer integration testing, etc.

REQUIREMENTS

  • 5+ years of software development experience
  • Bachelor’s degree or equivalent in a technical discipline or related field
  • Software development experience using Java and open source tools
  • Advanced experience with Java web applications, with web development experience using HTML, CSS, JavaScript, XML, and JSON
  • Strong verbal presentation and written communication skills
  • A solid understanding of object-oriented software development patterns, anti-patterns, and best practices
  • Experience with the entire software development life-cycle from inception to testing to production deployment and maintenance
  • Strong understanding of web services (REST APIs, etc.)
  • Ability to write build and automation (cron) scripts using tools such as Bash, Ant or Maven
  • Solid grasp of web and back-end application development
  • Experience with troubleshooting web applications
  • Experience working with popular version control tools like git or SVN

PREFERRED

  • 4+ years of experience developing and maintaining the software in a SaaS environment (REST APIs, etc.)
  • Experience developing data-centric applications such as ETL, Data Warehousing, Data Cleaning, and BI Intelligence
  • Experience in Predictive Analytics/Statistical Modeling/Machine Learning/Image Processing/Big Data algorithms (is a plus)
  • Experience working with containerized applications like Kubernetes (is a plus)
  • Experience working with PHP or Python (is a plus)
  • Experience in UNIX or Linux (is a plus)
  • Ability to manage multiple parallel projects and delivering quality releases on schedule
  • Problem resolution skills
  • Can efficiently design and optimize SQL queries

Sales Executive – Wealth Management/Insurance

IDology is looking for a high energy intelligent sales executive to fill a hunter role within our high growth organization. The Wealth Management/ Insurance Sales Executive will identify, build and grow strategic relationships with key decision makers with the top 100 Wealth Management and Insurance companies in the US. Expectations for this position include understanding and navigating the sales process in large complex organizations, building and growing a strong pipeline, deep knowledge of IDology’s identity verification and fraud solutions, closing enterprise level deals and expanding business within these accounts.

RESPONSIBILITIES

  • Build and develop multi-million dollar pipeline of enterprise level accounts
  • Develop relationships within those accounts and grow the business
  • Forecast new business at a high level of accuracy
  • Learn and develop a deep understanding of IDology solutions
  • Use Salesforce and other internal tools to manage the sales process
  • Monitor sales metrics (e.g. quarterly results and annual forecasts)
  • Attend all company sponsored training sessions and apply learned techniques and new products to sales opportunities
  • Continually stay abreast of new product offers, emerging technologies and market drivers.
  • Travel is required to present and develop relationships

REQUIREMENTS

  • Would like position to be based in Atlanta, GA
  • Bachelor’s degree and 5 -10 years successful sales experience
  • Successful experience selling Fintech SaaS solutions within financial services selling to the top 100 financial institutions in the US
  • Strong computer and web proficiency including experience with Word, Excel and Salesforce.com or other web based sales automation tools
  • Excellent oral and written communication skills
  • Experience with technology and solution based sales
  • Demonstrated ability to take initiative and work independently as well as in a fast paced team environment
  • Experience in fraud and identity is required
  • Highly Motivated drive for success
  • Excellent inter-personal and inter-departmental skills

Sales Development Representative

IDology is looking for someone with high energy, good organizational skills and a desire to go into sales. The SDR will identify and create opportunities for our sales reps focused in banking, lending and e-commerce. Expectations for this position include researching new prospective leads, working with solutions sales reps to identify new target companies, and generating meetings with prospects for the solutions sales team.

RESPONSIBILITIES

  • Research and develop prospective customers
  • Reach out to those leads and generate an initial meeting
  • Learn and develop a deep understanding of IDology solutions
  • Use Salesforce.com and other internal tools to build new opportunities
  • Attend all company sponsored training sessions and apply learned techniques and new products to sales opportunities

REQUIREMENTS

  • Position is based in Atlanta, GA
  • Bachelor’s degree
  • Strong computer and web proficiency including experience with Word, Excel and Salesforce.com or other web based sales automation tools
  • Proficient with MS Office
  • Excellent oral and written communication skills
  • Demonstrated ability to take initiative and work independently as well as in a fast-paced team environment
  • Highly motivated drive for success
  • Excellent inter-personal and inter-departmental skills

Customer Support Specialist

Our Customer Support Specialists provide support for our suite of real-time identity verification products and solutions. The CSS will be on the front-line of communications with customers, advising solutions to their application needs. We are looking for skilled individuals to join our Customer Support Team and offer world-class assistance and support to our customers. In this role, you will offer product support to IDology customers and you will work closely with internal teams to ensure we meet our customers’ needs.

RESPONSIBILITIES

  • Configuring client business objectives to meet technical requirements.
  • Troubleshooting systems and performance issues over the phone, email, and web.
  • Analyze software performance and client usage to provide a holistic view of client data.
  • Take ownership of customer reported issues and see them through to resolution.
  • Contribute to customer use of software documentation and training materials.
  • Provided product training and support to customers.
  • Provide 24X7 on call support, as needed.

REQUIRED SKILLS

  • Bachelor’s Degree with 2+ years of Customer Support / Client Solutions / Customer Service experience in a technical environment required.
  • 2+ years data analysis and reporting experience.
  • Highly skilled in Excel.
  • Analytical mindset with the ability to quickly digest a problem and identify a solution.
  • Must have professional phone skills, a proactive mindset and be able to articulate technical problems effectively.
  • A team player who can work well in a fast paced, multi-tasking office environment.
  • Strong analytical, oral, written, organizational and multi-tasking skills.
  • Excellent problem solving and critical thinking skills.
  • Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner.

PREFERRED SKILLS

  • Bachelor’s Degree in Computer Science or IT related field, highly preferred.
  • Previous experience working in a Technology company.
  • Experience in Customer-facing account role.
  • Software Implementation / Installation experience.
  • Experience with analytical software tools such as Tableau. Tableau experience, highly preferred.

QA Analyst

The Quality Assurance Analyst is responsible for learning QA methodologies and assisting in ensuring compliance.

 QUALIFICATIONS:

  • BS Engineering/Computer Science or equivalent experience required

TECHNICAL SKILLS:

  • Ability to assist with process improvement and compliance
  • Possesses sufficient fundamental proficiency to successfully demonstrate the skills in understanding of functional testing
  • Possess training or knowledge sufficient to develop a basic understanding of the concepts of root cause analysis
  • Ability to actively participate in project review discussions
  • Basic knowledge of software products
  • Strong attention to detail

RESPONSIBILITIES:

  • Work across teams to enhance quality functional testing by identifying and helping to implement initiatives that will improve capability and efficiency
  • Ensure results of root cause
  • Participate in project reviews
  • Escalate issues and decisions to senior QA team members
  • Other duties as assigned

VP Software Development

RESPONSIBILITIES:

  • Provide leadership and direction to all IT teams: Software Development, Quality Assurance, System Administration, and Security
  • Partner with Sr VP of Product to ensure timely and complete delivery of new features and enhancements
  • Collaborate with product management, marketing, sales, accounting, and legal to
    ensure products are innovative, deliver value, and comply with appropriate regulations
    and policies.
  • Oversee technology infrastructure and security at multiple data centers and the
    corporate office to ensure 100% availability
  • Manage talent acquisition process for IT department and facilitate performance
    management reviews.
  • Ensure department managers are providing development of training materials along
    with training coaching and mentoring for their team members
  • Maintain awareness and knowledge of latest security threats, technologies, and best
    practices through formal continuous education
  • Stay abreast of the latest technology trends and practices and recommend relevant
    solutions to senior management
  • Strive for continuous improvement of IT department processes

REQUIRED

  • Bachelor’s degree, in Computer Science or related field, required
  • Master’s degree in Computer Science, Business Administration, or related field desired
  • 15+ years of software development experience
  • 5+ years leading or managing a team of developers
  • 10+ years’ hands-on experience with Java, PHP, and SQL in a Linux environment
  • CISSP, CISM, or other related information security certification

SKILLS

  • Ability to communicate proactively on identified issues, updating status, and analyzing and reporting on alternative design solutions.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Good interpersonal skills with the ability to work well in a team environment
  • Highly motivated and independent worker who is not shy at tackling tasks they do not immediately understand with the ongoing sense of curiosity and desire to learn something new.
  • Exhibits relentless quality standards
  • Demonstrated ability to build teams, develop talent, lead by example and have passion and discipline on operational excellence

QA Engineer

This role in Quality Assurance is responsible for participating in testing of the Product. The position works with management to enhance quality and process standards and to plan and execute effective and efficient test approaches to accomplish on-time and efficient delivery of high-quality software products and/or data as part of our software development methodologies.

QUALIFICATIONS

  • 3+ years of QA Test Engineer experience
  • BS Engineering/Computer Science or equivalent experience required
  • Relevant certifications a plus

TECHNICAL SKILLS

  • Solid understanding of the software development process
  • Hands on experience using SOAP UI/Rest Assured API for web services testing
  • Hands on experience with JIRA or any other test management tool
  • Possesses sufficient knowledge, training and experience in Data Analytics testing is a plus
  • Advanced written and verbal communication skills
  • Basic project management skills
  • Good time management skills
  • Familiar with relational databases (Oracle, MySQL, MSSQL)

RESPONSIBILITIES 

  • Develop and execute manual testing for diverse projects to successfully and consistently deliver high-quality software products and services on time, and to specification
  • Work with product managers, technical leads, and subject matter experts to plan and execute functional and system tests
  • Execute, manual test cases/scripts as appropriate in a manner consistent with team standards
  • Report issues and results, researching and identifying root causes as appropriate
  • Ensure that testing addresses requirements as agreed with other stakeholders
  • Maintain industry awareness by evaluating emerging trends/technology
  • Participate in project reviews, ensuring review criteria are defined, and implement procedures for ensuring quality control of project deliverables
  • Participate in continuous improvement initiatives and implementation of best practices.
  • Ensure results of root cause analysis are addressed.
  • All other duties as assigned

Product Manager

IDology, a GBG company, is looking for an experienced Product Manager to join our team of Product Managers. We are seeking a creative, strategic thinker to help us build and deploy industry-leading identity verification solutions. A successful candidate will have a strong work ethic, be motivated to deliver quality products, have the ability to think outside the box, and be quick to suggest solutions to business problems.

RESPONSIBILITIES

  • Lead Go To Market activities with Marketing and Sales to drive field enablement and customer success
  • Help lead our Beta programs for new releases, including recruitment, feedback, and field training
  • Develop business cases for potential new product offerings
  • Develop functional specifications and business requirement for new product offerings
  • Work with development and QA teams on production releases
  • Research global market data to determine the impact or opportunity related to a market change (e.g., selling into a new market, pricing changes, etc.)
  • Work cross-functionally with Marketing to assure that we develop and deliver compelling product messaging, positioning in the market, and competitive analysis
  • Meet regularly with our sales team and with customers to present product roadmaps, evangelize strategy and gather feedback
  • Work with our pricing and finance team to develop product pricing models.
  • Present to the executive team on new opportunities, strategy, product plans, etc.
  • Maintain and develop supporting internal and external product documentation
  • Analyze product performance and adaption.
  • Provide 24×7 product monitoring, as needed.

EXPERIENCE 

  • 2-5 years’ experience as a product manager
  • Excellent verbal and written communication skills. Must be able to clearly articulate and present product concepts, strategy, and vision to internal and external teams
  • Strong understanding of analytics and the ability to use data/insights to propose solutions
  • Ability to adapt to fast-moving and changing environment as the team and our product grows
  • Previous experience with web application design B2B SaaS is a major plus
  • Familiarity with SQL, Database Structures, Tableau and API Integrations preferred.
  • Bachelor’s Degree in Computer Science, Analytics, Finance or equivalent

SKILLS

  • Product Management
  • Web Services API
  • Analytical Skills
  • Product Road Mapping
  • Business-to-Business (B2B)
  • Software as a Service (SaaS)
  • Go-to-market Strategy
  • Quality Assurance
  • Analytics

Customer Success Manager

The Customer Success Manager is a client-facing role who ensures customer success by delivering ongoing guidance for our identity verification solutions after the sales cycle has been completed. In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships. The role manages top tiered customers and/or key accounts in close collaboration with the internal teams.


RESPONSIBILITIES 

  • Build value-based relationships with customers to minimize churn and to help customers see the value and ROI
  • Ensuring smooth hand-off from Sales to Onboarding/Customer Success
  • Drive ongoing client engagement and usage of the product
  • Work with customers to deliver on overall product/business goals
  • Gather feedback from customers and deliver it to the Product team to help improve our products and solutions
  • Serve as a proactive trusted adviser to deeply understand your customers and their needs
  • Provide top tiered accounts with Quarterly Business Reviews that add value and maintain customers’ business objectives
  • Utilize internal tools to manage, track and report on key customer information (i.e. health, contacts, initiatives, business reviews, etc.)
  • Provide 24/7 on call support, as needed

 

EXPERIENCE

  • Bachelor’s Degree with 3+ years’ experience in Account Management / Client Solutions / Customer Success experience in a SaaS model
  • You are highly customer focused, a proactive learner and you enjoy customer success
  • 2+ years data analysis and reporting experience
  • Highly skilled in Excel
  • Customer orientation and focus on quality
  • Analytical mindset with the ability to quickly digest a problem and identify a solution
  • Must have professional phone skills, a proactive mindset and be able to articulate technical problems effectively
  • Strong analytical, oral, written, organizational and multi-tasking skills
  • Excellent problem solving and critical thinking skills
  • Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner


PREFERRED SKILLS

  • Previous experience working in a Technology company
  • Experience in Customer-facing account role or similar Customer Success role
  • Software Implementation / Installation experience
  • Experience with analytical software tools such as Tableau. Tableau experience, highly preferred

Account Executive - Territory Sales Manager

IDology, a leader in multi-layered identity verification and fraud prevention solutions and named one of this year’s best and brightest companies to work for in Atlanta, is looking for a high energy, intelligent, Account Executive (Inside Sales) to fill a hunter role within our high growth organization.  The sales executive will identify opportunities for our identity verification and fraud solutions with new prospective customers. Expectations for this position include understanding and navigating the sales process, building and growing a strong pipeline, maintaining a deep knowledge of IDology’s solutions, and closing new business.

 

RESPONSIBILITIES

  • Build and develop strong pipeline of prospective customers
  • Develop relationships within those accounts and grow the business
  • Forecast new business at a high level of accuracy
  • Learn and develop a deep understanding of IDology solutions
  • Use Salesforce.com and other internal tools to manage the sales process
  • Monitor sales metrics (e.g. quarterly results and annual forecasts)
  • Attend all company sponsored training sessions and apply learned techniques and new products to sales opportunities

 

REQUIREMENTS

  • Position is based in Atlanta, GA
  • Bachelor’s degree (preferred but not necessary) and 2+ years successful sales experience.
  • Experience selling SaaS based solutions
  • Strong computer and web proficiency including experience with Word, Excel and Salesforce.com or other web based sales automation tools
  • Excellent oral and written communication skills
  • Demonstrated ability to take initiative and work independently as well as in a fast-paced team environment
  • Highly motivated drive for success
  • Excellent interpersonal and interdepartmental skills
  • Experience with mobile and fraud solutions a plus