Work at IDology

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Who We Are

IDology is a customer-driven organization, and our growth and reputation in the industry speak for themselves. We maintain an entrepreneurial approach to everything we do. Our company is structured so that anyone, no matter their role or level of experience, can execute on a good idea. It is a very exciting industry to be a part of, as it is constantly changing and we are always learning.

 

Benefits

Health, Wellness & Compensation: IDology offers competitive compensation packages as well as flexible spending accounts and a 401(k) plan. We also offer several health insurance options so that you can choose a plan that best meets your needs.

Philanthropy: Giving back to the community is a vital part of the IDology culture. Our goal is to promote a culture of caring and to help our employees give back in meaningful ways. In addition to company-wide philanthropic initiatives, IDology employees are entitled to paid time off for volunteer projects of their choice.

Open Positions

IDology is looking to expand its team. If you thrive in a fast-paced environment and want to be part of a dynamic, rapidly growing company, then we want to hear from you.

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Available Opportunities in Atlanta, GA:

The Role

The Director Finance Operations is a hands-on finance position that is responsible for the financial affairs of one of the largest Business Units across GB Group. Reporting to the VP Finance and Administration, this role will be managing the AR, AP, payroll, and general ledger functions and supervising the accounting staff, as well as overseeing the preparation of monthly financial statements. The role offers the potential for future progression.

What you’ll do:

  • Be responsible for coordinating, planning and reporting on financial activities of the Business Units
  • Coordinate and prepare various monthly, quarterly and annual financial reports
  • Responsible for financial audits ensuring all requested information is of high accuracy and delivered timely
  • Responsible for all financial policies and procedures in accordance to GAAP or International Financial Reporting Standards
  • Responsible for all financial records
  • Develops and documents business processes and accounting policies to maintain and strengthen internal controls
  • Responsible for compliance with local, state and federal tax requirements and tax filings working with our external advisors
  • Manages the production of the annual budget and forecasts as well as develops and monitors business performance metrics
  • Hires, trains and retains skilled accounting staff
  • Other duties—as assigned

To help you be successful, we’re looking for:

  • A Certified Public Accountant
  • Experience in public accounting is highly valued
  • Solid communication, technology, analytical and managerial skills

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

Positions open in Atlanta, the Midwest and Texas

​Top Salary, A Great Commission Structure, Full Benefits

IDology is a leader in multi-layered identity verification and fraud prevention solutions and named one of this year’s best and brightest companies to work for.

IDology is looking for a high energy intelligent Software Sales Executive to fill a hunter role within our high growth organization. The Financial Software Sales Executive will identify, build and grow strategic relationships with key decision makers within some of the top 150 Wealth Management, financial services and insurance companies in the US. Expectations for this position include understanding and navigating the sales process in large complex organizations, building and growing a strong pipeline, the ability to learn IDology’s identity verification and fraud solutions, closing enterprise level deals and expanding business within these accounts.

RESPONSIBILITIES

  • Build and develop multi-million dollar pipeline of enterprise level accounts
  • Develop relationships within those accounts and grow the business
  • Forecast new business at a high level of accuracy
  • Learn and develop a deep understanding of IDology solutions
  • Use Salesforce and other internal tools to manage the sales process
  • Monitor sales metrics (e.g. quarterly results and annual forecasts)
  • Attend all company sponsored training sessions and apply learned techniques and new products to sales opportunities
  • Continually stay abreast of new product offers, emerging technologies and market drivers.
  • Travel is required to present and develop relationships

REQUIREMENTS

  • Would like position to be based in the Greater Chicago area
  • Bachelor’s degree and 7 to 10 + years of successful sales experience
  • Successful experience selling Financial Technology software solutions within the financial services sector
  • Experience selling to some of the top 150 financial institutions in the United States
  • Strong computer and web proficiency including experience with Word, Excel and Salesforce.com or other web based sales automation tools
  • Excellent oral and written communication skills
  • Experience with technology and solution based sales
  • Demonstrated ability to take initiative and work independently as well as in a fast paced team environment
  • Experience in fraud and identity is required
  • Highly Motivated drive for success
  • Excellent inter-personal and inter-departmental skills

The Role
IDology is looking for a strategic and experienced Content Marketing Manager to increase web traffic, brand awareness and drive leads through the creation, delivery and orchestration of “shareable” content, distributing content on the right platforms and measuring results. This person will have an audience-first mindset to create, develop and deliver high impact, compelling assets to drive prospect engagement, brand awareness and demand generation. You’ll be a talented and creative storyteller, targeting key customer audiences with effective strategies delivered through long and short form content that pulls together data, industry insights, internal expertise and IDology’s brand messaging and positioning.

The role will be responsible for developing tailored vertical content strategies and assets in such verticals as financial services, healthcare, insurance and government. This position reports to the Director of Marketing and will collaborate with team members to administer, manage and optimize digital assets that support the buyer journey. You will be successful in this role if you can ideate, cultivate and produce content that drives buyer engagement through the funnel and influences decision making consistent with marketing objectives. This is a unique opportunity to impact and scale an existing, robust brand marketing strategy, infuse fresh thinking and enjoy an exciting growth journey.

What you’ll do:

Lead content strategy, leveraging data, research, personas and editorial prowess to plan, curate and produce assets formatted for how prospects, customers and other stakeholders absorb market and product information

Create and manage an effective content marketing program to drive brand affinity, market engagement, conversion, thought leadership and desired actions within target verticals.

Build and optimize content strategy across the product life cycle. This includes audits, buyer journey mapping, gap analysis and qualitative/quantitative review of content library

  • Responsible for brand voice consistency and quality assurance
  • Consume and evolve assets such as industry reports, surveys and studies

Coordinate with internal and external resources to maintain a comprehensive, cross-channel editorial calendar for key themes, campaigns, content production and promotional activities

Liaise between marketing and subject matter experts (SMEs) across the organization to gather insights to inform and direct campaigns and programs

Collaborate with internal and external resources on content publication and the adoption of best practices, operational excellence and guidelines related to:

  • SEM / SEO
  • Website
  • User experience (UX)
  • Social media
  • Blog
  • Conversion rate optimization
  • Gating strategies

Monitor, measure and report on content performance against goals and key performance indicators (KPIs) such as website visits, social media engagement, downloads and lead generation

Consult with Demand Generation on content strategy to fuel lead generation and lead nurture initiatives

Handle multiple projects simultaneously in various stages of development

Stay on top of content marketing trends and bring new ideas for exploration and testing

  • Serve as a steward of best practices in messaging, grammar, writing and style/tone

To help you be successful, we’re looking for:

  • Experience in content development role
  • Exceptional writing/proofreading skills
  • Writing samples required
  • Experience crafting messages for multiple audiences across a variety of mediums and channels
  • BA in English, Marketing, Communications, Journalism or related disciplines
  • Experience leading both strategic development and tactical execution of content-related projects
  • Strong project management skills and proven experience working with internal and external teams to optimize and execute projects on time
  • Ability to measure, track, analyze, and regularly report on the performance of digital marketing assets and campaigns.
    • Proficiency with marketing automation and data analytics tools (e.g. Pardot, Tableau, Google Analytics, Domo, QlikSense)
  • A strong understanding of demand generation with experience developing creative and content for broad campaigns and targeted account based marketing (ABM) campaigns preferred
  • Curious, deep thinkers who are not afraid to ask questions and bring new, innovative ideas to the table

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

We are not looking for an attorney to fill this position

IDology (a software technology company) is looking for a Contracts Manager to join our team. Your main duties will be to assist the legal team in the administration, organization, preparation, negotiation, and review of various company contracts, including non-disclosure agreements, master services agreements, and amendments.

A successful Contracts Manager will demonstrate strong organizational skills, excellent grammar, and attention to detail along with the ability to manage multiple projects (including legal research). Our ideal candidate has previous experience with contracts administration, including data entry and establishing organized systems, and is familiar with legal requirements for contract drafting and contract reviews. Ultimately, this person should ensure all contracts conform to applicable law and meet our company standards.

Responsibilities

  • Prepare contracts regarding our software services
  • Support sales team in drafting contracts and seeing contracts through to full execution
  • Manage contracts database, reporting, and filing system and all requisite data entry
  • Oversee due diligence research of new customers
  • Assist legal team in the preparation of SOP(s) and implementation of new legal software
  • Assist attorneys with analyzing potential risks involved with specific contract terms
  • Stay up-to date with legislative changes and coordinate with the legal department as needed
  • Maintain organized system of physical and digital records

Skills

  • Proven work experience (4+ years) as a Contracts Coordinator or Contracts Manager, or relevant role
  • Knowledge of legal requirements involved with contracts
  • Excellent writing skills and grammar
  • Keen attention to detail, with an ability to spot errors
  • Strong analytical and organizational skills
  • Ability to work with varying seniority levels, including staff, managers and external partners
  • Bachelor’s degree is required
  • Additional qualifications in law are a plus but not required

IDology, is seeking a diligent Staff Accountant to join our Finance Team. This role will execute a variety of financial procedures, including maintaining financial records and reports, assisting with month-end and year-end closing tasks, conducting accounts payable and accounts receivable tasks, performing bank and balance sheet reconciliations, recording cash receipts and conducting collection efforts, assisting with daily and weekly revenue reporting, recording general ledger entries, assisting with audit preparation, conducting variance analyses, and ad hoc reporting requests and tasks assigned by senior team members. This position reports to the Accounting Supervisor and will assist as needed with additional requests.

The successful candidate will be a highly motivated go-getter and self-starter, eager to thrive in a fast-pace environment and possess analytical and technical capabilities to support the Finance Team. The ideal candidate will be able to accurately maintain a general ledger and ensure compliance with General Accepted Accounting Principles (GAAP).

Required skills and qualifications:

  • Bachelor’s degree in accounting or finance required
  • At least 2+ years’ experience in accounting
  • Experience with an accounting software platform like Microsoft Dynamics or a similar accounting software platform
  • Working knowledge of GAAP
  • Strong mathematical and analytical skills
  • Good problem-solving and time management skills
  • Excellent communication skills, both written and verbal
  • Highly Proficient in Excel (Intermediate to Advanced skills)
  • Proven ability to handle multiple projects simultaneously
  • Highly organized and detail-oriented
  • Someone that has participated in an accounting software conversion -moving from an older software system to a newer one (preferred but not required)

Experience working at a public accounting firm as well as experience working in the enterprise/corporate sector is desired

The Director of Finance/Accounting is a hands-on finance position that will direct the financial affairs in our company. This role will be managing the AR, AP, payroll, and general ledger functions and supervising the accounting staff, as well as overseeing the preparation of monthly financial statements. The role offers the potential for future progression.

RESPONSIBILITIES

  • Responsible for coordinating, planning and reporting on financial activities of the Business Units
  • Coordinates and prepares various monthly, quarterly and annual financial reports
  • Responsible for financial audits ensuring all requested information is of high accuracy and delivered timely
  • Responsible for all financial policies and procedures in accordance to GAAP or International Financial Reporting Standards
  • Responsible for all financial records
  • Develops and documents business processes and accounting policies to maintain and strengthen internal controls
  • Responsible for compliance with local, state and federal tax requirements and tax filings working with our external advisors
  • Manages the production of the annual budget and forecasts as well as develops and monitors business performance metrics
  • Hires, trains and retains skilled accounting staff
  • Other duties—as assigned

DESIRED QUALIFICATIONS

  • Bachelor’s degree in accounting or finance
  • Seven to ten + years of progressively responsible experience in a similar position
  • Must be a Certified Public Accountant
  • Experience in public accounting is highly valued
  • Solid communication, technology, analytical and managerial skills
  • Experience working at a technology company (a plus but not required).

Summary of Job Function

Oversees the day-to-day operation of the Fraud Department, while supporting the development of fraud team members. Work closely with clients, client success managers and development team to recognize and evaluate fraud trends. Maintains close contact with clients to establish a good rapport. Completes fraud data studies, ad hoc reports and special projects for clients on an as needed basis. Helps manage fraud products and train internal and external clients on fraud tools. Resolves client issues by analyzing situations, making sound recommendations and producing effective and practical solutions.

Essential Responsibilities

  • Manage all aspects of the Fraud Department to ensure the highest quality performance is delivered in an effective and efficient manner
  • Assesses and reviews investigation activity completed on business entities
  • Lead and manages team of fraud data analysts, and provides mentoring and coaching for the analysts
    Empower Fraud Data Analyst team members to handle the daily operations of finding and analyzing fraud trends
  • Focus on optimizing fraud tool utilization to assist in revenue generation from a company perspective and continue fraud mitigation for the client/customer base.
    Generate fraud metrics to show the performance of fraud systems for use in executive reporting
  • Develop and implement effective fraud detection/control strategies designed to mitigate fraud loss for clients while simultaneously minimizing negative impact
  • Maintain close contact with clients through daily interaction
    React in a timely manner to client requests.
  • Be proactive with clients by increasing efficiencies while continuing to deliver the highest level of customer service
  • Manage multiple projects to enhance and optimize fraud strategy systems and tools
    Resolve escalated client issues that cannot be handled by frontline fraud team members
  • Present quarterly Fraud Webinars for clients
  • Actively assist in yearly and mid-year fraud forums for clients

QUALIFICATIONS

  • Bachelor’s degree or higher, in a related discipline and a minimum of 3 years’ management experience
  • In lieu of a degree, a combined minimum of 5 years professional experience in identity/fraud field, including a minimum of 3 years’ management experience
  • Efficient with Tableau or other programs used for analytical insight and presentation
  • Advanced Microsoft Office skills (Excel, Word & PowerPoint) including the use of pivot tables.
  • Must be analytical and solutions orientated
  • ACFE certification is a plus

The Role

IDology is looking for a performance-driven Demand Generation Manager to run targeted campaigns to generate awareness, demand and qualified leads for sales pursuits. You’ll be part of our growing marketing team but will work closely with our sales teams to identify key prospective segments and partnerships. This involves planning, creating and curating campaigns by needs and industries, developing and delivering marketing strategies and tactics and executing select advertising opportunities to support business line goals.

You will succeed in this role if you have extensive experience developing measurable campaigns and utilizing tactics such as email, social media, advertising, webinars, content syndication, events and paid digital. An ideal candidate is a strategic planner, an execution powerhouse and systems guru leveraging the right tactical mix and available data to build new pipeline and meet targets. This is a unique opportunity to impact and scale an existing demand generation engine and enjoy an exciting growth journey.

What you’ll do:

  • Design and implement comprehensive, customer-centric marketing program to generate demand for IDology’s products and services, maximize customer growth, retention and engagement
  • Coordinate market intelligence, industry insights, messaging, creative, content, segmentation criteria and tactics to create data-informed, impactful marketing strategies
  • Develop and execute targeted, scalable, multichannel campaigns to drive qualified leads to Sales and build pipeline
  • Partner closely with Sales to inform marketing strategies and support revenue goals
  • Provide strategic direction and guidance on tactical production
  • Ensure timely deployment of initiatives
  • Understand and analyze lead ecosystem from MQL to Won Business for areas of opportunity, improved efficiencies and trends
  • Work cross functionally with Marketing Operations, Content, and Sales Operations on reporting, lead flow, scoring, qualification and quality
  • Measure and monitor progress toward funnel goals, market engagement and penetration of target accounts
  • Generate and present detailed reporting of campaign performance to key stakeholders, including recommendations for program enhancement
  • Collaborate with client success teams on cross-sell campaigns and drive product awareness
  • Stay on top of demand generation, tactical and conversion rate optimization trends, bringing new ideas to explore and test

To help you be successful, we’re looking for:

  • A results oriented self-starter with successful multi-project management experience
  • A “full stack” B2B marketer with experience in enterprise marketing, account-based strategies, lead generation, inbound marketing, advertising, persona / segmentation and campaign optimization
  • The ability to thrive in a fast-paced, revenue-focused technology environment
  • Proven experience in campaign planning, management and execution including examples and applicable metrics related to marketing campaigns created/owned/enhanced
  • Email marketing expertise and audience segmentation experience
  • Experience working cross functionally with Sales, Content, Creative, Technology and Communications partners
  • Excellent written, oral and presentation skills
  • Proficiency with marketing automation, CRM and data analytics tools (e.g. Pardot, Salesforce, Tableau, Google Analytics, Domo, QlikSense)

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

The Role

Based in Atlanta GA and reporting to the Vice President of Marketing you will be responsible for marketing project management including, planning, coordinating and executing virtual and live events, conferences, tradeshows and projects that generate marketing qualified leads for IDology. You’ll ensure project execution and that we have a strong brand presence, are placed in the right venues, among the right audiences and represent IDology’s brand voice in compelling ways. The right person will research industry events and opportunities, develop an annual plan and make recommendations to showcase IDology’s leading solutions in high value ways to target audiences.

What you’ll do:

  • Manage, coordinate and communicate timelines and logistical deliverables across and in support of marketing functions. This includes events, content, demand generation and marketing operations.
  • Execute marketing projects as well as taking responsibility for scheduling and calendaring
  • Based on go to market objectives, target audiences and budget allocations, determine events strategy and audit event engagement opportunities in virtual and live settings
  • Make recommendations on what events to attend and to what degree and establish KPIs
  • Prepare high impact speaking abstracts to obtain premium visibility and thought leadership
  • Coordinate and execute event logistics to ensure smooth operations before, during and after engagements, for maximum impact
  • How success will be measured
  • Timely and quality project management resulting in deadlines and deliverables met
  • KPIs relative to events marketing qualified leads (MQL)s, conversions to sales qualified leads (SQL)s, revenue generating influence impact, event engagement, positive ROI measurements
    Overall revenue objectives

To help you be successful, we’re looking for:

  • Proven experience within project management, ideally within a marketing function
  • Strong planning and organizational skills and attention to detail with proven ability to meet deadlines in fast-paced environment
  • Energetic, proactive, results driven team player who can closely collaborate with cross functional teams, especially sales
  • Excellent written and verbal skills and ability to present detailed logistics clearly are essential
  • Preference with experience in technology firms ideally in identity verification, authentication, fraud or FinTech
  • An ability to proof, edit and enhance outgoing communications to stakeholders including external and internal audiences
  • Work independently and effectively and manage through ambiguity
  • People who live IDology values each and every day
  • A genuine passion for IDology’s mission, positioning and brand
  • Project Management qualification would be a bonus

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

The Role

Working within our growing Marketing team and reporting to the Digital Marketing Director, we’re looking for an innovative, technically apt Marketing Operations Manager to oversee and implement all facets of marketing automation including data governance, campaign and program design, integrations, lead scoring, lead nurturing, automation, progressive profiling, and Revenue Cycle Models. You’ll have a passion for data, marketing technology and analytics. You will succeed in this role if you are a detail-oriented self-starter with a proven track record optimizing tech stacks and delivering results and technical requirements at a strategic and tactical level. This is a unique opportunity to impact and scale existing Marketing Operations infrastructure and enjoy an exciting growth journey.

What you’ll do:

  • Serve as the lead admin for marketing automation tools, implementing program / data governance and ensuring seamless integration between Pardot and Salesforce
  • Work cross-functionally to increase the efficacy of the data coming into, from and housed in the tech stack
  • Oversee process and technical integration of marketing automation platform with third-party platforms
  • Create, execute and optimize marketing automation programs, logic and lead nurturing campaigns
  • Responsible for program design, execution, tracking and automated lead management
  • Develop automated marketing programs that create and nurture new leads through the funnel. Activities include: (but not limited to)
    • Creation and maintenance of global templates, forms and workflows
    • Landing page development
    • Subject line and call-to-action (CTA) testing
    • Implementation of conversion rate optimization (CRO) best practices
    • Quality assurance
  • Manage multiple, parallel projects and deliver quality enhancements and deployments on schedule
  • Develop reports, dashboards and processes to improve operational efficiency
  • Measure, track, analyze, and regularly report on the performance of marketing assets and campaigns and offer insights on how to maximize investment including insight into:
    • Program and channel performance
    • Program revenue
    • Data cleanliness efforts for accurate business reporting
  • Working closely with the Director of Marketing on attribution modeling, lead scoring and efficient lead management in the handoff from marketing to sales
  • Manage data transfers and ensure data accuracy
  • Establish standards, guidelines, and frameworks for continuous improvement and scalability

To help you be successful, we’re looking for:

  • Experience in marketing automation and CRMs (e.g. Salesforce, Pardot)
  • Proven experience in backend technology and analytics:
    • Dashboards and data visualization (e.g. Tableau, Domo, Oracle, Qlik Sense)
    • Attribution modeling and UTMs
    • Examples of marketing automation campaigns, integrations created/owned/enhanced
  • Marketing automation certification(s) preferred
  • Excellent quantitative and analytical skills that can translate requirements into processes and solutions
  • Experience in software / technology industry a plus
  • Knowledge of HTML and CSS a plus
  • Strong interpersonal skills. Must be influential, but able to work effectively as a team player.

The Role

Based in Atlanta GA and reporting to the Sales Operations Manager, we are looking for someone with high energy, good organizational skills and a desire to grow within our company. The Sales Development Representative will work closely with our Senior Sales Representatives to help them research and develop prospective customers in the banking, lending, e-commerce, insurance and wealth management sectors.

What you’ll do:

  • Research and develop prospective customers
  • Learn and develop a deep understanding of our solutions
  • Use our internal tools to build new opportunities

How success will be measured

  • Attend all company sponsored training sessions and apply learned techniques and new products to sales opportunities
  • Achieve your monthly sales objectives and goals set forth by your manager.

To help you be successful, we’re looking for:

  • Strong computer and web proficiency
  • Proficient with MS Office
  • Excellent oral and written communication skills
  • Demonstrated ability to take initiative and work independently as well as in a fast-paced team environment
  • Highly motivated drive for success
  • Excellent inter-personal and inter-departmental skills

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

The Role

We’re seeking a diligent Senior Accountant to join our Finance Team. This role will execute a variety of accounting procedures, including billing, month-end and year-end closing tasks, balance sheet accounts reconciliations, completing audit requests, conducting variance analyses, and ad hoc reporting requests and tasks assigned by senior team members.

The successful candidate will be a highly motivated go-getter and self-starter, eager to thrive in a fast-pace environment and possess technical capabilities to support the Finance Team.

To help you be successful, we’re looking for:

  • Extensive experience in accounting, both public and private
  • Working knowledge of GAAP and IFRS
  • Strong mathematical and analytical skills
  • Good problem-solving and time management skills
  • Excellent communication skills, both written and verbal
  • Proficiency in Excel (Vlookups and pivot tables)
  • Proven ability to handle multiple projects simultaneously
  • Highly organized and detail-oriented
  • Great Plains/Dynamics experience preferred
  • CPA preferred

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

The Role:

The Software Engineer will be a member of an awesome, close-knit technology team focused on developing commercial SaaS solutions. This position is based in Atlanta, GA and will report to the Director of Software Development.

To do this job successfully, you need exceptional skills in statistics and programming. You will get to work closely with the engineering and implementation teams, product managers, and management throughout the development process.

If you have knowledge of data science and software engineering, we’d like to meet you.

What you’ll do:

This person will design, develop, implement, test, document, and operate large-scale, high-volume, high-performance data structures for analytics and deep learning. Implement data ingestion routines both real time and batch using best practices in data modelling.

How success will be measured

  • Create and maintain unit/integration test cases using an automated testing tool.
  • Enhance existing products as well as develop new products

To help you be successful, we’re looking for:

  • 3+ years of software development experience. (We are open to interviewing candidates with less than 3 years of experience).
  • Software development experience using at least one object-oriented language (Java or C#)
  • Strong verbal presentation and written communication skills.
  • Experience in UNIX or Linux.
  • Solid grasp of web and back-end application development and troubleshooting.
  • Strong background in algorithms and data structures.
  • Experience working with popular version control tools like git or SVN
  • Good Knowledge of math, probability, statistics, and machine learning algorithms.
  • Interface with the Quality Assurance team to ensure bug-free deliverables.
  • Provide input on estimates and progress to Management to ensure timely delivery.
  • Develop and maintain efficient, high-quality web applications using your preferred development tooling and following our SDLC process.
  • Translate business and functional requirements into documented technical specifications.
  • Maintain technical skills and expertise through continuing education and training.
  • Facilitate code reviews, code quality checks, developer integration testing, etc.

Preferred but not mandatory skills

  • Experience with JavaScript, XML, JSON, REST & APIs, (A nice to have skill, but not required)
  • Experience developing data-centric applications such as ETL, Data Warehousing, Data Cleaning, and BI Intelligence (A nice to have skill, but not required
  • Ability to write build and automation (cron) scripts using tools such as Bash, Ant or Maven (A nice to have skill, but not required).
  • Can efficiently design and optimize SQL queries. (A nice to have, but not required)
  • Web development experience using HTML, CSS (A nice to have skill, but not required)

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

The Role

As the Customer Success Specialist, you will serve on the front line for support of our clients, the face of IDology. We are looking for a Customer Success Specialist who has a genuine love of supporting SaaS clients, problem solving, training, and analyzing data. If you are described as a proactive, detail oriented, problem-solver that thrives in a fast-paced work environment, then we would love to hear from you.

What you’ll do:

  • Receive and resolve customer calls, emails, and support tickets via online tracking system.
  • Thoroughly document support tickets with customer correspondence to show issue history.
  • Provide basic level troubleshooting to clients regarding concerns with technical issues and reconciliation of accounts.
  • Ability to identify when escalation is needed and document troubleshooting steps that were taken to ensure proper escalation to the appropriate department.
  • Perform training remotely on our SaaS for clients for new solutions and enhanced solutions.
  • Assist with the presentation of monthly results to ensure proper data analysis and recommendations based on those findings
  • Perform ad hoc customer service-related tasks or projects as necessary
  • Availability to be on call after normal work hours. Normal work hours are Monday – Friday 9:00 a.m. – 5:30 p.m. EST

To help you be successful, we’re looking for:

  • Experience in a consulting or help desk type environment is a plus
  • Strong telephone presence and excellent written and verbal communication skills
  • Ability to provide courteous and empathetic support while following company rules and guidelines
  • Possess sense of urgency and ability to ask appropriate probing questions to ensure you understand the complete nature of a request
  • Proactive, detail-oriented, problem-solver who is committed to accuracy and can effectively handle stress in difficult situations
  • Experience troubleshooting minor technical issues, and knowledge of smart phones / mobile apps
  • Strong work ethic, punctuality and attendance, and willingness to speak honestly with management and other members of the team
  • Basic computer skills (including Word, Excel, Outlook) and knowledge of Jira and SalesForce

What’s in it for you?

You’ll be working in a high growth industry with some of the biggest brands and customers, globally. We also offer competitive compensation packages such as flexible spending accounts, a 401(k) plan and several health insurance options so you can choose a plan that best meets your needs.

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.booth@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.