Work at IDology

IDology, a leader in multi-layered identity verification and fraud prevention solutions and named one of this year’s Best and Brightest Companies to Work for® in Atlanta, is looking for a high energy intelligent sales executive to fill a hunter role within our high growth organization. The Wealth Management/ Insurance Sales Executive will identify, build and grow strategic relationships with key decision makers with the top 100 Wealth Management and Insurance companies in the US. Expectations for this position include understanding and navigating the sales process in large complex organizations, building and growing a strong pipeline, deep knowledge of IDology’s identity verification and fraud solutions, closing enterprise level deals and expanding business within these accounts.

RESPONSIBILITIES

• Build and develop multi-million dollar pipeline of enterprise level accounts
• Develop relationships within those accounts and grow the business
• Forecast new business at a high level of accuracy
• Learn and develop a deep understanding of IDology solutions
• Use Salesforce and other internal tools to manage the sales process
• Monitor sales metrics (e.g. quarterly results and annual forecasts)
• Attend all company sponsored training sessions and apply learned techniques and new products to sales opportunities
• Continually stay abreast of new product offers, emerging technologies and market drivers.
• Travel is required to present and develop relationships

REQUIREMENTS

• Would like position to be based in Atlanta, GA
• Bachelor’s degree and 5 -10 years successful sales experience
• Successful experience selling Fintech SaaS solutions within financial services selling to the top 100 financial institutions in the US
• Strong computer and web proficiency including experience with Word, Excel and Salesforce.com or other web based sales automation tools
• Excellent oral and written communication skills
• Experience with technology and solution based sales
• Demonstrated ability to take initiative and work independently as well as in a fast paced team environment
• Experience in fraud and identity is required
• Highly Motivated drive for success
• Excellent inter-personal and inter-departmental skills

IDology, a leader in multi-layered identity verification and fraud prevention solutions and named one of this year’s best and brightest companies to work for® in Atlanta, is looking for someone with high energy, good organizational skills and a desire to go into sales. The SDR will identify and create opportunities for our sales reps focused in banking, lending and e-commerce. Expectations for this position include researching new prospective leads, working with solutions sales reps to identify new target companies, and generating meetings with prospects for the solutions sales team.

RESPONSIBILITIES

• Research and develop prospective customers
• Reach out to those leads and generate an initial meeting
• Learn and develop a deep understanding of IDology solutions
• Use Salesforce.com and other internal tools to build new opportunities
• Attend all company sponsored training sessions and apply learned techniques and new products to sales opportunities

REQUIREMENTS

• Position is based in Atlanta, GA
• Bachelor’s degree
• Strong computer and web proficiency including experience with Word, Excel and Salesforce.com or other web based sales automation tools
• Proficient with MS Office
• Excellent oral and written communication skills
• Demonstrated ability to take initiative and work independently as well as in a fast-paced team environment
• Highly motivated drive for success
• Excellent inter-personal and inter-departmental skills

SUMMARY

Developer will be a member of a small team focused on developing and deploying commercial Web services. Projects will involve enhancing existing products and developing new products built on the Java/JEE platform. Our applications are developed using Apache, Tomcat, MySQL, and Spring.

RESPONSIBILITIES

• Collaborate with Product Management team to create innovative identity verification and fraud detection services
• Interface with Quality Assurance team to ensure bug-free deliverables
• Provide input on estimates and progress to Project Manager to ensure timely delivery
• Develop and maintain efficient, high-quality web applications using your preferred IDE and following our SDLC process
• Follow secure software development practices, paying particular attention to the OWASP Top 10
• Create and maintain unit/integration test cases using our in-house automated testing tool

REQUIREMENTS

• 5+ years of software development experience
• 2+ years’ experience with Java
• 2+ years’ experience with XML
• 2+ years’ experience with SQL
• Excellent written communication skills

PREFERRED

• Bachelor’s degree, in a technical discipline or related field
• 10+ years of software development experience
• Experience writing and deploying Web services
• Ability to write build scripts with Ant
• Experience working with an MVC framework like Spring (preferred), Struts, or Webwork
• Experience working with PHP

RESPONSIBILITIES

• Lead Go To Market activities with Marketing and Sales to drive field enablement and customer success
• Help lead our Beta programs for new releases, including recruitment, feedback and field training
• Develop business cases for potential new product offerings
• Develop functional specifications and business requirement for new product offerings
• Work with development and qa teams on production releases
• Research global market data to determine the impact or opportunity related to a market change (e.g., selling into a new market, pricing changes, etc.)
• Work cross-functionally with Marketing to assure that we develop and deliver compelling product messaging, positioning in the market, and competitive analysis
• Meet regularly with our sales team and with customers to present product roadmaps, evangelize strategy and gather feedback
• Work with our pricing and finance team to develop product pricing models.
• Present to the executive team on new opportunities, strategy, product plans, etc.
• Maintain and develop supporting internal and external product documentations
• Analyze product performance and adaption
• Provide 24×7 product monitoring, as needed

REQUIREMENTS

• 2-5 years of experience as a product manager
• Excellent verbal and written communication skills. Must be able to clearly articulate and present product concepts, strategy, and vision to internal and external teams
• Strong understanding of analytics and ability to use data/insights to propose solutions
• Ability to adapt to fast-moving and changing environment as the team and our product grows
• Previous experience with web application design B2B SaaS is a major plus
• Familiarity with SQL, Database Structures, Tableau and API Integrations preferred

The Customer Success Manager is a client-facing role who ensures customer success by delivering ongoing guidance for our identity verification solutions after the sales cycle has been completed. In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our solutions, cultivating successful long-term partnerships. The role manages top tiered customers and/or key accounts in close collaboration with the internal teams.

RESPONSIBILITIES

• Build value-based relationships with customers to minimize churn and to help customers see the value and ROI
• Ensuring smooth hand-off from Sales to Onboarding/Customer Success
• Drive ongoing client engagement and usage of the product
• Work with customers to deliver on overall product/business goals
• Gather feedback from customers and deliver it to the Product team to help improve our products and solutions
• Serve as a proactive trusted advisor to deeply understand your customers and their needs
• Provide top tiered accounts with Quarterly Business Reviews that add value and maintain customers’ business objectives
• Utilize internal tools to manage, track and report on key customer information (i.e. health, contacts, initiatives, business reviews, etc.)
• Provide 24X7 on call support, as needed

REQUIREMENTS

• Bachelor’s Degree with 3+ years’ experience in Account Management / Client Solutions / Customer Success experience in a SaaS model
• You are highly customer focused, a proactive learner and you enjoy customer success
• 2+ years data analysis and reporting experience
• Highly skilled in Excel
• Customer orientation and focus on quality
• Analytical mindset with the ability to quickly digest a problem and identify a solution
• Must have professional phone skills, a proactive mindset and be able to articulate technical problems effectively
• Strong analytical, oral, written, organizational and multi-tasking skills.
• Excellent problem solving and critical thinking skills
• Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner

PREFERRED

• Previous experience working in a Technology company
• Experience in Customer-facing account role or similar Customer Success role
• Software Implementation / Installation experience
• Experience with analytical software tools such as Tableau. Tableau experience, highly preferred

Our Customer Support Specialists provide support for our suite of real-time identity verification products and solutions. The CSS will be on the front-line of communications with customers, advising solutions to their application needs. We are looking for skilled individuals to join our Customer Support Team and offer world-class assistance and support to our customers. In this role, you will offer product support to IDology customers and you will work closely with internal teams to ensure we meet our customers’ needs.

RESPONSIBILITIES

• Configuring client business objectives to meet technical requirements.
• Troubleshooting systems and performance issues over the phone, email, and web.
• Analyze software performance and client usage to provide a holistic view of client data.
• Take ownership of customer reported issues and see them through to resolution.
• Contribute to customer use of software documentation and training materials.
• Provided product training and support to customers.
• Provide 24X7 on call support, as needed.

REQUIRED SKILLS

• Bachelor’s Degree with 2+ years of Customer Support / Client Solutions / Customer Service experience in a technical environment required.
• 2+ years data analysis and reporting experience.
• Highly skilled in Excel.
• Analytical mindset with the ability to quickly digest a problem and identify a solution.
• Must have professional phone skills, a proactive mindset and be able to articulate technical problems effectively.
• A team player who can work well in a fast paced, multi-tasking office environment.
• Strong analytical, oral, written, organizational and multi-tasking skills.
• Excellent problem solving and critical thinking skills.
• Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner.

PREFERRED SKILLS

• Bachelor’s Degree in Computer Science or IT related field, highly preferred.
• Previous experience working in a Technology company.
• Experience in Customer-facing account role.
• Software Implementation / Installation experience.
• Experience with analytical software tools such as Tableau. Tableau experience, highly preferred.

The Implementation Specialist is responsible for assisting new and existing customers with the implementation of IDology SaaS products, while promoting a positive customer experience. Accountability in this role is focused on the successful launch and “go-live” of customer implementations.

Someone in this role is considered to be a trusted advisor who is responsible for guiding the customer through the process of software implementation. This position serves as liaison between IDology and the customer in order to promote customer success.

Works on multiple software consulting projects as assigned, focusing on the analysis of the customer’s business goals, objectives and needs.

RESPONSIBILITIES

• Analyzes customers’ business requirements and objectives; develops a plan to meet customers’ business needs.
• Ensure solutions meets specifications and the customer specific operational workflows. Assist in addressing gaps between the software solution and the customer’s business needs.
• Leads onsite and remote sessions with customers in order to configure, train, and test the software and the associated processes.
• Provides consulting services related to use of software applications such as business process review, planning sessions, setup, testing, readiness assessment, data import/conversion, custom report needs, and documentation.
• Support IDology Sales Team with training and/or other implementation-related needs
• Ability to quickly develop and maintain a high level of knowledge of divisional software products and remain expert on current product knowledge both from an internal and from a user perspective.
• Effectively applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.
• Ability to build rapport quickly and become a trusted advisor for the customer.
• Consistently and effectively leads diverse projects and project teams. Consistently leads project teams in a supportive role providing guidance, direction, and feedback.
• Willingness and ability to quickly master training and presentation skills.
• Strong initiative, customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
• Well-organized, self-directed team player. Remains open to others’ ideas and exhibits willingness to try new things.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.

REQUIRED

• Bachelor’s Degree with 3+ years of experience working in Client Solutions/Customer Support environment.
• 2+ years data analysis and reporting experience.
• Ability to assist with solution integrations that need to run via API.
• Proficient in Microsoft Windows and Office
• Experience with analytical software tools such as Tableau.
• Must have professional phone skills, a proactive mindset and be able to articulate technical problems effectively.
• Ability to manage a high volume of clients at any given time.
• Knowledge of SDK, API, and web service integrations.
• Strong analytical and problem-solving skills.
• Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner.
• Good working knowledge of networking
• Travel – under 10%

PREFERRED

• Some software programming experience, specifically working with APIs; Highly preferred.
• Bachelor’s Degree in Computer Science or IT related field.
• Previous experience working in a Technology company
• Experience in Customer-facing role.
• Software Implementation / Installation experience

The Fraud Data Analyst will be on the front-line of reviewing client transactions and activity. This is a consultative role with the ideal candidate being personable, intuitive and analytical with an outgoing personality and the ability to build a strong rapport with customers and colleagues.

RESPONSIBILITIES

• Identify, analyze, and interpret fraud-like trends or patterns in data.
• Analyze customer data to identify key insights and trends.
• Report trends and findings to executive team and to the client.
• Provide expertise to manage, manipulate, and analyze data and report results.
• Analyze software performance and client usage.
• Maintain and improve existing data analysis tolls and reports.
• Identify problematic areas and conduct research to determine the best course of action to correct the data.
• Analyze and problem-solve issues with current customers.
• In collaboration with others, interpret data and develop recommendations based on findings.
• Create and present quality dashboards.
• Generate routine and ad hoc reports.

PREFERRED

• Bachelor’s degree or higher.
• CFE or obtaining a CFE.
• Highly motivated and independent worker who is not shy at tackling tasks they do not immediately understand.
• Strong analytic, oral and written communication skills.
• Must have professional phone skills, a proactive mindset and be able to articulate technical problems effectively.
• Able to work to project deadlines both effectively and efficiently.
• Experience with Tableau, SQL or other analytic software tools preferred.
• Technical expertise regarding data models and database design development.
• Advanced skills in Excel.
• Knowledge of statistics.
• Experience in data mining techniques and procedures and knowing when their use is appropriate.
• Ability to present complex information in an understandable and compelling manner.
• Previous data analyst experience preferred.
• Strong internal and external customer service and professionalism skills with the ability to work in a flexible environment and adapt to change.
• Must have a passion for data and analytics.