Work at IDology

Great writing skills required

IDology is seeking a Marketing Content Manager to increase web traffic, brand awareness and drive leads through the creation, delivery and orchestration of “shareable” content, distributing content on the right platforms and measuring results. This person will have an audience-first mindset to create, develop and deliver high impact, compelling content assets to drive prospect engagement, SEO, nurture leads, create brand awareness and interest and collaborate with sales and marketing in the creation of competitive counter messaging. The role will be responsible for developing tailored vertical content via long form blogs, social materials, video, email, digital assets in such verticals as financial services, healthcare, insurance and government. This position reports to the VP of Marketing and will collaborate with team members administer, manage and optimize digital assets and campaigns that meet marketing and revenue goals.

The successful candidate will be a highly motivated go-getter and self-starter, organized and detail-oriented professional and possess analytical and technical capabilities and talents with an ability to push projects through to reality. The candidate will have experience in project management, Reporting, and Marketing Automation solutions and tools.

RESPONSIBILITIES

• Intake interests and challenges of targeted prospects groups to create hard hitting, highly compelling marketing content
• Review, edit and/or write all publicly facing materials to ensure consistent brand voice and the highest quality materials
• Based on data and personas determine the platforms and formats prospects, customers and other stakeholders absorb market information
• In collaboration with team members and sales design and implement creative marketing strategies to disseminate the right content at the right in the right format to the right people.
• Coordinate a content editorial calendar and effectively team with content producers, internal thought leaders, communications and PR teams, graphic designers, video producers deliver meaningful, timely assets
• In collaboration with direct and matrix team members ensure ongoing superior SEO from content strategy and execution
• Measure each content initiative, track progress, and report ROI

BASIC REQUIREMENTS

• Strong writing and editing skills.
• 3+ years of of marketing communications or content marketing experience
• Able to write White Papers
• Use of content marketing tools and related Marketing Technologies
• BA in Marketing, Communications, Journalism or related disciplines

NICE TO HAVE REQUIREMENTS (A PLUS BUT NOT REQUIIRED)

• Digital marketing experience
• Video editing
• Analytics (e.g. Google Analytics)
• Social marketing
• Creating and Managing Digital Email Campaigns
• Optimize lead nurturing and marketing automation processes

We are not looking for an attorney to fill this position

IDology (a software technology company) is looking for a Contracts Manager to join our team. Your main duties will be to assist the legal team in the administration, organization, preparation, negotiation, and review of various company contracts, including non-disclosure agreements, master services agreements, and amendments.

A successful Contracts Manager will demonstrate strong organizational skills, excellent grammar, and attention to detail along with the ability to manage multiple projects (including legal research). Our ideal candidate has previous experience with contracts administration, including data entry and establishing organized systems, and is familiar with legal requirements for contract drafting and contract reviews. Ultimately, this person should ensure all contracts conform to applicable law and meet our company standards.

Responsibilities

• Prepare contracts regarding our software services
• Support sales team in drafting contracts and seeing contracts through to full execution
• Manage contracts database, reporting, and filing system and all requisite data entry
• Oversee due diligence research of new customers
• Assist legal team in the preparation of SOP(s) and implementation of new legal software
• Assist attorneys with analyzing potential risks involved with specific contract terms
• Stay up-to date with legislative changes and coordinate with the legal department as needed
• Maintain organized system of physical and digital records

Skills

• Proven work experience (4+ years) as a Contracts Coordinator or Contracts Manager, or relevant role
• Knowledge of legal requirements involved with contracts
• Excellent writing skills and grammar
• Keen attention to detail, with an ability to spot errors
• Strong analytical and organizational skills
• Ability to work with varying seniority levels, including staff, managers and external partners
• Bachelor’s degree is required
• Additional qualifications in law are a plus but not required

IDology, is seeking a diligent Staff Accountant to join our Finance Team. This role will execute a variety of financial procedures, including maintaining financial records and reports, assisting with month-end and year-end closing tasks, conducting accounts payable and accounts receivable tasks, performing bank and balance sheet reconciliations, recording cash receipts and conducting collection efforts, assisting with daily and weekly revenue reporting, recording general ledger entries, assisting with audit preparation, conducting variance analyses, and ad hoc reporting requests and tasks assigned by senior team members. This position reports to the Accounting Supervisor and will assist as needed with additional requests.

The successful candidate will be a highly motivated go-getter and self-starter, eager to thrive in a fast-pace environment and possess analytical and technical capabilities to support the Finance Team. The ideal candidate will be able to accurately maintain a general ledger and ensure compliance with General Accepted Accounting Principles (GAAP).

Required skills and qualifications:

• Bachelor’s degree in accounting or finance required
• At least 2+ years’ experience in accounting
• Experience with an accounting software platform like Microsoft Dynamics or a similar accounting software platform
• Working knowledge of GAAP
• Strong mathematical and analytical skills
• Good problem-solving and time management skills
• Excellent communication skills, both written and verbal
• Highly Proficient in Excel (Intermediate to Advanced skills)
• Proven ability to handle multiple projects simultaneously
• Highly organized and detail-oriented
• Someone that has participated in an accounting software conversion -moving from an older software system to a newer one (preferred but not required)

Experience working at a public accounting firm as well as experience working in the enterprise/corporate sector is desired

The Director of Finance/Accounting is a hands-on finance position that will direct the financial affairs in our company. This role will be managing the AR, AP, payroll, and general ledger functions and supervising the accounting staff, as well as overseeing the preparation of monthly financial statements. The role offers the potential for future progression.

RESPONSIBILITIES

• Responsible for coordinating, planning and reporting on financial activities of the Business Units
• Coordinates and prepares various monthly, quarterly and annual financial reports
• Responsible for financial audits ensuring all requested information is of high accuracy and delivered timely
• Responsible for all financial policies and procedures in accordance to GAAP or International Financial Reporting Standards
• Responsible for all financial records
• Develops and documents business processes and accounting policies to maintain and strengthen internal controls
• Responsible for compliance with local, state and federal tax requirements and tax filings working with our external advisors
• Manages the production of the annual budget and forecasts as well as develops and monitors business performance metrics
• Hires, trains and retains skilled accounting staff
• Other duties—as assigned

DESIRED QUALIFICATIONS

• Bachelor’s degree in accounting or finance
• Seven to ten + years of progressively responsible experience in a similar position
• Must be a Certified Public Accountant
• Experience in public accounting is highly valued
• Solid communication, technology, analytical and managerial skills
• Experience working at a technology company (a plus but not required).

Summary of Job Function

Oversees the day-to-day operation of the Fraud Department, while supporting the development of fraud team members. Work closely with clients, client success managers and development team to recognize and evaluate fraud trends. Maintains close contact with clients to establish a good rapport. Completes fraud data studies, ad hoc reports and special projects for clients on an as needed basis. Helps manage fraud products and train internal and external clients on fraud tools. Resolves client issues by analyzing situations, making sound recommendations and producing effective and practical solutions.

Essential Responsibilities

• Manage all aspects of the Fraud Department to ensure the highest quality performance is delivered in an effective and efficient manner
• Assesses and reviews investigation activity completed on business entities
• Lead and manages team of fraud data analysts, and provides mentoring and coaching for the analysts
  Empower Fraud Data Analyst team members to handle the daily operations of finding and analyzing fraud trends
• Focus on optimizing fraud tool utilization to assist in revenue generation from a company perspective and continue fraud mitigation for the client/customer base.
  Generate fraud metrics to show the performance of fraud systems for use in executive reporting
• Develop and implement effective fraud detection/control strategies designed to mitigate fraud loss for clients while simultaneously minimizing negative impact
• Maintain close contact with clients through daily interaction
  React in a timely manner to client requests.
• Be proactive with clients by increasing efficiencies while continuing to deliver the highest level of customer service
• Manage multiple projects to enhance and optimize fraud strategy systems and tools
  Resolve escalated client issues that cannot be handled by frontline fraud team members
• Present quarterly Fraud Webinars for clients
• Actively assist in yearly and mid-year fraud forums for clients

QUALIFICATIONS

• Bachelor’s degree or higher, in a related discipline and a minimum of 3 years’ management experience
• In lieu of a degree, a combined minimum of 5 years professional experience in identity/fraud field, including a minimum of 3 years’ management experience
• Efficient with Tableau or other programs used for analytical insight and presentation
• Advanced Microsoft Office skills (Excel, Word & PowerPoint) including the use of pivot tables.
• Must be analytical and solutions orientated
• ACFE certification is a plus

Experience in Machine Learning & Statistical Modeling is a must.

The Software Engineer will be a member of an awesome, close-knit technology team focused on developing commercial SaaS and machine learning solutions. This person will design, develop, implement, test, document, and operate large-scale, high-volume, high-performance data structures for analytics and deep learning. Implement data ingestion routines both real time and batch using best practices in data modeling

To do this job successfully, you need exceptional skills in statistics and programming. If you have knowledge of data science and software engineering, we’d like to meet you

You will work to enhance existing products as well as develop new products. You will get to work closely with the engineering and implementation teams, product managers, and management throughout the development process. IDology’s applications are developed on Linux using Java (OpenJDK), PHP, MySQL, Python, Apache, Tomcat and other open source tools (the candidate doesn’t have to know all of these technologies).

RESPONSIBILITIES:

• Collaborate with the Development, Product Management, and Implementation teams to design and plan the delivery of innovative identity verification and fraud detection features.
• Good Knowledge of math, probability, statistics, and machine learning algorithms.
• Interface with the Quality Assurance team to ensure bug-free deliverables.
• Provide input on estimates and progress to Management to ensure timely delivery.
• Develop and maintain efficient, high-quality web applications using your preferred development tooling and following our SDLC process.
• Follow secure software development practices, paying particular attention to the OWASP Top 10 Vulnerabilities in web applications.
• Create and maintain unit/integration test cases using an automated testing tool.
• Translate business and functional requirements into documented technical specifications.
• Maintain technical skills and expertise through continuing education and training.
• Facilitate code reviews, code quality checks, developer integration testing, etc.

REQUIREMENTS:

• 3+ years of software development experience.
• Bachelor’s degree or equivalent in a technical discipline or related field.
• Software development experience using at least one object-oriented language and one scripting language.
• Experience in object-oriented software development is a must (Java or Python)
• Experience with Machine Learning & Predictive Analytics is a must
• Strong verbal presentation and written communication skills.
• A solid understanding of object-oriented software development patterns, anti-patterns, and best practices.
• Experience with the entire software development lifecycle from inception to testing to production deployment and maintenance.
• Experience in UNIX or Linux.
• Solid grasp of web and back-end application development and troubleshooting.
• Strong background in algorithms and data structures.
• Experience working with popular version control tools like git or SVN

Preferred but not mandatory requirements

• Experience developing and maintaining software in a SaaS environment (REST APIs, etc.).
• Experience with any of the following is a plus: JavaScript, XML, and JSON, HTML, CSS.
• Experience Python and their libraries, ecosystems, and tooling is a plus.
• Experience developing data-centric applications such as ETL, Data Warehousing, Data Cleaning, and BI Intelligence.
• Ability to write build and automation (cron) scripts using tools such as Bash, Ant or Maven (A nice to have, but not required).
• Ability to manage multiple parallel projects and deliver quality releases on schedule.
• Problem resolution skills.
• Can efficiently design and optimize SQL queries.

The Data Analyst will play an instrumental role in building and providing integrated analysis and ad-hoc reports for our business. This position will help the company through cross-department data analysis, creating visualizations detailing various business aspects of the IDology system in Tableau. They will also support the Operations and Sales Departments through Data Studies and Data Modeling. This individual will be a member of the fast-paced Product Management team. The right person to join our team will be creative, have a strong dedication to quality and be relentlessly curious in their search for data trends and results.

Responsibilities:

• Create and present quality dashboards
• Execute ad-hoc queries to rapidly extract information and generate reports
• Validate report results to ensure they are accurate and complete
• Apply problem-solving skills to analyze data to result in actionable business improvement recommendations, organize analytic findings into clear, concise written and verbal communications
• Analyze software performance and client usage
• Identify problematic areas and conduct research to determine the best course of action to correct the data
• Analyze and problem solve issues with current customers.
• Identify, analyze, and interpret trends or patterns in data.
• Work with Sales team in pre-sales activities to perform correlation studies for prospects.
• Effective prioritization and management of multiple requests, including often and proactive communications of time-lines, status, and escalations of issues

Requirements:

• Bachelor’s in Information Management, Computing, Mathematics, Statistics, or related fields
• 2+ years of data analytics experience including data models, data mining, and the data visualization tool Tableau (or s similar tool).
• Proven technical skills in data manipulation and analysis with the ability to present complex information and recommendations in a variety of formats and in an understandable and compelling manner.
• Proven skill-set to write, optimize, and automate SQL queries.
• Highly proficient in data analysis and report development in the visualization tool Tableau.
• Proficient in MS Word, Excel, and PowerPoint
• Exceptional attention to detail with strong analytical and problem-solving abilities
• Highly motivated and independent worker who is not shy at tackling tasks they do not immediately understand with the ongoing sense of curiosity and desire to learn something new.

The Software Implementation Specialist is responsible for assisting new and existing customers with the implementation of IDology’s SaaS products. Accountability in this role is focused on the successful launch and “go-live” of customer implementations.

Someone in this role should possess a proactive mindset and is considered to be a trusted advisor who is responsible for guiding the customer through the process of software implementation. This position serves as liaison between IDology and the customer in order to promote customer success.

Works on multiple software consulting projects as assigned, focusing on the analysis of the customer’s business goals, objectives and needs.

RESPONSIBILITIES

• Analyzes customers’ business requirements and objectives; develops a plan to meet customers’ business needs.
• Leads remote sessions with customers in order to configure, train, and test the software and the associated processes.
• Takes on a consultative mindset and ensures solutions meet specifications and the customer specific operational workflows.
• Assesses services related to the use of software applications such as business process review, planning sessions, setup and testing, readiness assessment, and data import/conversion based on customer’s business and/or compliance needs.
• Support IDology Sales Team with training and/or other implementation-related requests, as needed.
• Ability to quickly develop and maintain a high level of knowledge of divisional software products and remain expert on current product knowledge, both from an internal and end user perspective.
• Effectively applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.
• Ability to build rapport quickly and become a trusted advisor for the customer.
• Consistently and effectively leads diverse projects and project teams in a supportive role providing guidance, direction, and feedback.
• Willingness and ability to quickly master training and presentation skills.
• Strong initiative, customer-service orientation and commitment to insuring timely, quality resolutions to customer issues.
• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
• Well-organized, self-directed team player. Remains open to others’ ideas and exhibits willingness to try and learn new things.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.

REQUIRED

• Bachelor’s Degree with 3+ years of experience working in Client Solutions/Customer Support environment.
• 2+ years of data analysis and reporting experience.
• Ability to assist with solution integrations that need to run via API.
• Proficient in Microsoft Windows and Office
• Experience in customer-facing role, preferably as a Client Support Specialist, Account Manager and/or Customer Success Manager.
• Software Implementation / Installation experience
• Moderate level of technical support experience- candidate will need to possess sufficient technical acumen.
• Experience with Jira Service Desk, including Confluence.
• Experience leveraging API platform, such as Postman
• Highly organized and able to manage multiple integration projects at once.
• Project Management background.
• Experience with analytical software tools such as Tableau (or a similar tool).
• Must have a proactive mindset and be able to articulate technical problems effectively.
• Good business acumen- ability to effectively and efficiently communicate with clients and prospects via email, phone, and other means of communication.
• Ability to manage a high volume of client requests at any given time.
• Knowledge of SDK, API, and web service integrations.
• Strong analytical, troubleshooting and problem-solving skills.
• Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner and able to adapt, based on internal and external customer needs.

PREFERRED (A PLUS BUT NOT REQUIRED)

• Some software programming experience, specifically working with APIs; Highly preferred.
• Previous experience working in a Technology company