Fraud Calling: The Rise in Contact Center Fraud

Contact centers are often neglected in the fight against fraud, making them a prime target for criminals. Research shows that by 2020, 75 percent of omni channel, customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise. This infographic contains insights into the challenges of balancing authentication and customer experience within the contact center environment.

For a deeper dive on this topic, download our whitepaper, Contact Center Fraud: Mapping Identity Verification to Your Customer’s Journey.

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