customer friction
Identity Verification in a Digital-First, Frictionless World: Insights from IDology’s 6th Annual Fraud Report
Each year, we survey businesses across industries (including banking, fintech, lending, and insurance) to learn....
Concurrently Fighting Friction and Fraud: New Insights from IDology’s 5th Annual Fraud Report
For the past five years, IDology has surveyed businesses across industries and reported on current....
Fraud Prevention and Customer Experience
In this three part video series, IDology’s CEO, John Dancu, discusses some of the factors....
Shifting Fraud Tactics Continue to Remain a Challenge
As organizations become more sophisticated as well as collaborative in their fraud prevention programs, fraudsters....
The Customer Authentication Experience: Friction? What Friction?
When consumers interact with your business, they expect to have a good overall experience. Customers....
Advancing Customer Acquisition: Reducing Friction While Combating Fraud
As your organization grows, the ability to acquire and retain new customers is essential. However,....
