The emergence of the patient portal for healthcare providers has had a number of benefits. Portals allow doctors and other medical professionals to quickly and easily connect with patients, fostering greater levels of engagement and effectiveness of care. However, patient portals also introduce a greater amount of risk for healthcare organizations as online applications can frequently become targets for fraudsters. As more providers launch portals in order to manage health records and share information, enhanced patient authentication methods must be put in place to ensure only legitimate patients are granted access. IDology’s new White Paper on identity verification for patient portal applications explores the challenges faced by providers, and offers solutions for reducing risk and eliminating fraud.
Healthcare Data Breaches and Compliance Standards
Recent incidents, such as data breaches that involve the exposure of health records and other personal identifying information put all industries at risk. Criminals use stolen identities in order to fraudulently gain access to a variety of products and services. Armed with a wealth of personal data, fraudsters can take over an account or even open a new account in the stolen identity’s name. Enhanced verification techniques help automate the process for providers and reduce friction for patients while still deterring the fraud.
The healthcare industry is seeing rapid growth in the amount of patient portal solutions being introduced, due in part to opportunities such as the Medicare Electronic Health Care Record Incentive Program. Compliance with this program, which involves the adoption and development of online records access and technology, gives patients the ability to maintain health records conveniently while keeping organizations from facing fines.
Since patient portals are, essentially, the first point of access to records for legitimate patients and fraudsters alike, it’s necessary for healthcare providers to implement tools that put privacy and security at the forefront. Multi-layered authentication measures not only improve security, but also reduce the amount of time and labor spent on patient authorization. Using a comprehensive system to assess risk, approve online users , and eliminate fraud is the necessary step for ensuring providers maintain control over electronic health records.
How Can IDology Help?
The new White Paper from IDology, titled “Improving Patient Portal Adoption and Decreasing Fraud with Advanced Identity Verification Solutions,” analyzes what makes up an identity for the purpose of online portal usage, and how healthcare providers can leverage that knowledge to improve access management and increase patient adoption and engagement. The White Paper also tackles the issue of ID verification in an online setting, as opposed to meeting with a patient in an office or hospital, as well as the effectiveness of dynamic Knowledge Based Authentication (KBA), a process that confirms a user’s identity using questions that only the legitimate patient can answer.
Learn more about verification for patient portals by reading the White Paper, available now, or by contacting a representative at IDology today at 866-520-1234.