Improve Call Center efficiency & security with real-time, anti-spoofing call verification.
Call centers are becoming increasingly more vulnerable to fraud. With the proliferation of stolen identity information available on the internet, fraudsters have more than enough personally identifying information to bypass account access verifications. Additionally, fraudsters have access to technology that allows them to mask of spoof phone numbers enabling them to bypass caller ID or ANI (Automated Number Identification) systems used in call centers.
What Is ExpectID Call Verification?
IDology, through a partnership with top-tier service providers, gives you the ability to verify that the inbound call number is actually in session with the contact center number dialed. This helps route inbound calls more efficiently by allowing you to send verified calls directly to an agent and suspicious calls to a different path for more verification.
Advantages You Can Expect
• Real-time verification of call provenance
• Comprehensive & Robust Reporting
• Reduce the chance of social engineering attacks
• Improve customer experience
• Easy implementation
• Flexible configuration