Contact centers are becoming increasingly vulnerable to fraud. With the availability of stolen identity information, fraudsters have enough information to bypass account access verifications. Additionally, technology allows them to mask their phone numbers, enabling them to bypass ANI (Automated Number Identification) systems.
Maximize Contact Center Efficiency
ExpectID Call Verification gives you the ability to prevent caller ID spoofing and social engineering attacks by verifying that the inbound call number is actually in session with your contact center. Legitimate calls re prioritized while suspect calls can be prompted for further verification.
Advantages You Can Expect
• Real-time verification of call provenance
• Comprehensive and robust reporting
• Reduced chance of social engineering attacks
• Improved customer experience
• Easy implementation
• Flexible configuration