Effective Contact Center Solutions

Protection from Social Engineering and Spoofed Calling

The contact center plays a central role in managing multiple types of customer interactions. However, contact centers have also become a target for fraud. Criminals use a combination of stolen identity information and social engineering tactics to access and take over your customers' accounts. IDology Contact Center Solutions provide multiple ways for you to reduce fraud within your contact center and improve the customer experience.

 Greenlight Legitimate Callers

Greenlight Legitimate Callers

Real-time tools for agents to authenticate callers.
Save Time & Money

Save Time & Money

Comprehensive reporting to monitor performance.
Provide a Frictionless Experience

Provide a Frictionless Experience

Safe and non-intrusive for customers.

Contact Center Solution Suite

Prevent Spoofing Attacks with ExpectID® Call Verification

Greenlight and move legitimate customers through the contact center by validating that reported phone numbers are actually in session. This process lessens the level of authentication needed from customers, while also preventing number spoofing and social engineering attacks by verifying incoming call provenance in real time.

Knowledge-Based Authentication with ExpectID® IQ

ExpectID IQ offers unique, intelligent, multiple-choice, out-of-wallet questions in order to validate customers are who they claim to be. These questions encompass topics such as former addresses, purchased vehicles, or close associates the person should know. You have the ability to select the number and type of questions that are presented. Learn more.

Customized KBA with ExpectID® Customer-Based Authentication

This dynamic, knowledge-based authentication solution utilizes your company’s customer data to generate customized multiple-choice questions. Your customer data remains secure behind your firewall, ensuring that nothing is ever shared with us. ExpectID Customer-Based Authentication gives you the ability to create unique, relevant questions for your customers. Learn more.

Implementation & Configuration

Effectively fighting fraud is a group effort. IDology’s Consortium Fraud Network amplifies real-time fraud intelligence between companies and across industries, giving you the power to leverage the fraud mitigation efforts of every IDology customer. A combination of machine learning and human intelligence work together to detect repeat transaction attempts across the network or flag specific attributes associated with known fraud.

We couldn’t say we improve the verification process if we made it difficult to deploy any of our identity solutions. Depending on which solutions and delivery methods you select, you could have our identity verification and authentication solutions up and running in a matter of minutes or just a few days, without large upfront costs. Potential delivery methods include: web portal access, API integration, and batch uploads (delivery methods vary by solution—contact us for more information).

With criminals attempting new tricks every day, being able to quickly meet the rapidly changing fraud landscape is a necessity. That’s why IDology offers easy-to-use, completely customizable technology. Our unique, on-demand identity verification and authentication solutions offer point-and-click flexibility so that you can change rules and settings within the system whenever you want, 24/7, without burdening your IT team. With IDology, you manage the identity verification process from start to finish.

Related Articles

Mapping Identity Verification to Your Customer’s Journey

Most Effective Use of Identity Verification in a Call Center Environment

Fraud Calling: The Rise in Contact Center Fraud