The Office of the National Coordinator for Health Information Technology has deemed September 15-19 as National Health IT Week. National Health IT Week raises awareness of Health Information Technology’s power to improve the health and healthcare of patients across the nation. In light of that, we wanted to pose the question: Does Your Healthcare Exchange need a Check-Up?
Every day, new developments in technology allow medical professionals to provide higher quality care for patients. Electronic health records (EHR’s) make communication with patients about their health easier. In addition, online health portals that provide access to EHR’s help facilitate collaboration between provider organizations and give patients more access and control over their healthcare. However, health services providers must meet privacy and security regulations in order to protect sensitive personal information. Limiting access to this data through the use of age and identity verification processes helps keep patient information secure and protects electronic health exchanges from unwanted intrusions.
Verifying Patients to Improve Interactions & Build Trust
When it comes to EHR portals, high levels of identity verification and fraud prevention measures must be used. This is crucial to ensure that patients’ personal information is secure, which in turn prevents fraud and helps to develop a relationship based on trust. Additionally, verification helps provider organizations meet regulatory compliance concerns, such as HIPPA and HITECH regulations.
IDology’s identity verification solutions have been used to help healthcare companies verify the identities of patients, which can be difficult in a customer-not-present environment. Robust authentication methods help ensure that patients are who they claim to be before a doctor or other healthcare professional shares private information online with them. Positively identifying and authenticating patients through the use of a verification platform should be completed for every interaction, including:
- Online forms requesting access to health and insurance records
- New patient registration
- Writing or refilling a prescription
- Delivering lab results
- Accessing current medical records
At the end of the day, it is vitally important that a patient or provider’s legitimacy is verified prior to these situations, to insure that healthcare information is accessed only by the appropriate parties.
Identity Verification and Security
Patients also want to know that their medical information is stored securely online and that only they will have access to it. Healthcare organizations can establish this trust by using automated identity verification solutions that require a minimum amount of personal information to access a healthcare portal. Through the use of such services, patients only provide minimal information and gain confidence in the security of the network they are accessing. Furthermore, identity verification solutions ensure that the patient or provider attempting to access EHR information is in fact that person, and not a fraudster utilizing his or her data.
IDology’s identity verification and authentication platform helps healthcare organizations provide an improved user experience by reducing friction in customer interactions such as onboarding, re-verifications and even simple password resets. Identity theft and fraud are major concerns for patients. Take the necessary steps now to alleviate barriers to adoption of healthcare information exchanges and build trust with patients, so your practice or organization can continue to grow. For more information, and to schedule a demo of IDology’s ID verification platform, contact a representative today by calling 866-520-1234 or visit us on the internet at idology.com.