Case Study: Mercari

Mercari is a customer-to-customer ecommerce marketplace application that provides a secure platform to buy and sell items from mobile devices or tablets. With over 50 million application downloads to date, customer protection and security against potential fraud is the #1 priority for Mercari. With the significant increase in their growing customer base, it is essential for Mercari to adopt a secure Know Your Customer (KYC) program to efficiently onboard customers, reduce risk and stay ahead of regulations.

Mercari required KYC controls that are effective and efficient, while improving the overall experience of customers. Furthermore, due to the company’s outdated processes, which included staff manually approving over 200 verification requests daily, a solution that provides a faster, smoother and accurate onboarding process was needed.