How Merchant Warehouse Eliminated Fraud by Automating Their Identity Verification Process
Download IDology’s Merchant Warehouse Case Study
Situation: Merchant Warehouse was manually approving new accounts which was not only time consuming but made it harder to stop fraud.
Solution: Integrated IDology’s ExpectID product suite into their online account verification process to verify new merchant accounts and escalate to knowledge-based authentication when necessary. IDology’s ExpectID IQ solution is used to present a real-time dynamically generated quiz to determine someone is who they claim to be.
Results: Merchant Warehouse is able to quickly and easily process more than 3000 new applicants each month and has reduced the amount of fraud moving on to the underwriting stage. Using IDology’s point and click functionality Merchant Warehouse controls all aspects of their verification process and doesn’t rely on internal IT or IDology’s customer service to make changes to their processing rules or system configuration.