NEW RESEARCH
SECOND ANNUAL CONSUMER DIGITAL IDENTITY STUDY
By Chris Luttrell, COO, IDology Contact Center Pipeline
June 12, 2019 (PaymentsSource) - Long gone are the days when consumers had their Social Security and driver’s license numbers pre-printed on their paper checks....
June 4, 2019 (Retail Customer Experience) – Consumers are viewing their mobile phone as a more important part of their identity, both at work and....
June 2019 (The Financial Brand) – U.S. consumers feel brick-and-mortar banking is no longer necessary. If attitudes about mobile banking security improve, the tables may....
June 2, 2019 (CU Today) – Credit unions looking to grow need to do more than just get members to begin enrolling.
June 2019 (Bank News) – For first time, consumers opened more new accounts on mobile phones than on computers.
May 23, 2019 (Customer Think) – The widespread adoption of mobile has changed the way consumers interact with and perceive the world.
May 17, 2019 (Cyber Defense Magazine) – Major breaches have provided criminals with more identity data to utilize as they constantly shift strategies to evade....
May 16, 2019 (Bank Innovation) – Mobile enrollments made some major leaps this year, surpassing even computer enrollments.
May 15, 2019 (CU Times) – The study revealed consumers desired higher levels of security without additional burdens.
May 15, 2019 (Biometric Update) – The number of Americans who would be more likely to choose a financial institution if it offers advanced identity....
May 14, 2019 (Dark Reading) – More than three-quarters of US consumers strongly agree that companies need to protect their information.
Apr 30, 2019 (Global Banking & Finance) – Synthetic identity fraud (SIF) is one of the fastest growing and most sophisticated forms of fraud in....
Apr 24, 2019 — Kony DBX Teams Up with IDology to Help Banks and Credit Unions Meet Stringent Compliance Regulations
Apr 11, 2019 (CPO Magazine) – With mobile come great opportunities for both consumers and businesses, but also for criminals.
Apr 2, 2019 (Contact Center Pipeline) – Defend your center against cybercrime with awareness, agent training and effective data management.
Mar 29, 2019 (Retail Info Systems) – As consumer preference trend away from brick and mortar, criminal’s focus is also moving increasingly to mobile and....
Mar 22, 2019 (Call Center Times) – Call centers are often ignored in the fight against fraud, making them prime targets for criminals seeking to....
Mar 14, 2019 (The Paypers) – Chronic data breaches lead to increased fraud threats, with 58% of businesses experiencing an overall increase in fraud.
Mar 11, 2019 (Retail TouchPoints) — While the growth of convenient digital channels equals higher sales, it also opens the door for fraud.
Mar 11, 2019 (PYMNTS) — Major data breaches put consumers on edge in 2018, bolstering concerns about their financial information’s security.
Mar 7, 2019 (Customer Think) – Fraud prevention may seem like something that happens behind the scenes, but it can have a serious and rising....
Mar 6, 2019 (MEDICI) – Businesses need to reconsider their traditional approaches to identity verification. Static ID proofing using credit bureau data is not enough....
Feb 28, 2019 (Credit Union Journal) – Staying ahead of fraud requires changing perspective and looking at identity verification as a strategic and competitive priority.
Feb 13, 2019 (PR Newswire via NextGate) – The partnership brings together two identity management leaders to help solve the fundamental challenge of patient misidentification....
Jan 16, 2019 (Credit Union Business) – Trying to balance fraud prevention with member expectations is no easy task for credit unions.
Feb 5, 2019 (Total Retail) – Making the checkout process fast and seamless is a priority for most retailers, but they also must balance customer....
Jan 2, 2019 (Marketing Land) – Mobile malware, coordinated digital assaults and caller ID spoofing are some of the reasons to make security a priority....
Jan 2, 2019 (PaymentsJournal) – With the increased amount of personal data available on the dark web, fraudsters are attacking mobile and online channels in....
Dec 3, 2018 (Smart Customer Service) – Today, personal information is packaged, sold, and distributed on the dark web, leaving everyone feeling uneasy.
Nov 15, 2018 (Internet Retailer) – E-retailers of flavored electronic vaping products need to ensure their purchasers are of legal age to use the product....
Nov 1, 2018 (Stores) – There's a significant disconnect between what worries consumers and what, at least so far, they’re willing to do about it.
Oct 26, 20188 (Forbes) – Report reveals a surge in mobile fraud, a focus on artificial intelligence and the rise of machine learning as developing....
Oct 24, 2018 (CU Times) – A new report shows businesses feel particularly unequipped to handle synthetic identity fraud, mobile fraud and account takeovers.
Oct 24, 2018 (Mobile Payments Today) – Report confirms the growing importance of balancing customer friction and fraud prevention.
Oct 24, 2018 (Retail Dive) – The prevalence of mobile fraud surged dramatically, increasing 117% over the previous year.
Oct 22, 2018 (Digital Transactions) – Credit, debit, and prepaid card fraud shows no signs of retreat, finds the Sixth Annual Fraud Report from IDology.
Oct 18, 2018 (Security Today) – If and how high-profile breaches have shifted the preferences and behaviors of U.S. consumers.
Sep 7, 2018 (Payments Journal) – Consumer perceptions and expectations around trust and identity verification have shifted.
Jul 9, 2018 (CU Times) – Temenos and IDology team up to offer CUs a technology solution that improves security while reducing friction.
Jul 3, 2018 (Digital Transformation) – When opening an account online, consumers place a premium on security (88%) as well as ease (72%).
Jun 28, 2018 (Help Net Security) – In the wake of numerous high-profile data breaches and privacy incidents, consumers are increasingly concerned.
Jun 26, 2018 (Bank Info Security) – "When you see companies add friction, you see tremendous fall off [in their number of customers]."
Jun 25, 2018 (Hypepotamus) – Chris Luttrell is Senior VP of Operations at IDology, an Atlanta-based company that has become the foremost provider of identity....
Jun 21, 2018 (CU Times) – “We’ve reached a turning point in how consumers view and value identity verification."
Jun 21, 2018 (Hypepotamus) – It’s been a little over a month since the Supreme Court struck down a federal ban on sports betting.
Jun 6, 2018 (The Paypers) – Study revealed the impact of major data breaches and related headlines on consumer perceptions and preferences.
Jun 6, 2018 (ID Bulletin) – IDology announces the findings of new Consumer Digital Identity Study on the impact of major data breaches on consumer....
Jun 5, 2018 (Bank Innovation) – Security breaches continue to be an ever-present threat for financial institutions.
Jun 1, 2018 (Security Magazine) – In the historically male-oriented security field, many women are successfully advancing to leadership roles.
May 17, 2018 (Inc) – As states create their own legal sports betting industries, every gaming company will rely on software platforms that prevent fraud,....
May 2018 (CIO Bulletin) – Identity verification has become a necessity for every organization today.
Mar 26, 2018 (Payments Journal) – With a growing number of data breaches and evolving fraud tactics, criminals have more data and means to commit....
Mar 14, 2018 (Temenos) – Featuring presenters Dennis Maicon from IDology and Kris Frantzen.
Feb 12, 2018 (Romexsoft) – IDology offers identity and age verification through a web portal, mobile access, and an API that can be integrated with....
Nov 21, 2017 (CU Times) – A new report shows a shift in criminal tactics when it comes to cybercrime against financial institutions.
Nov 16, 2017 (Help Net Security) – Businesses across industries are experiencing more sophisticated fraud attempts across multiple customer-not-present channels.
Nov 15, 2017 (ABA Banking Journal) – The survey included businesses in the retail, financial, insurance and health care industries.
Oct 17, 2017 (BAI) – You know how you hate to dial into a bank contact center and navigate all those artificial intelligence prompts before....
Oct 2, 2017 (Hypeotamus) – Identity fraud isn’t only reserved for consumers — company executives should be alert about the possibility of fraud and how....
Aug 17, 2017 (Mobile Payments Today) – In the past five years alone, the number of consumers using mobile banking apps has doubled.
Aug 9, 2017 (TurnKey) – The best way to protect your vacation rental from parties that get out of hand or guests who leave with....
Jun 30, 2017 (Pipeline) – IDology launches new ExpectID Call verification solution that utilizes real-time mobile carrier data to quickly greenlight legitimate contact center inbound....
Jun 14, 2017 (Forbes) – "We partnered with IDology because they offer a superior identity verification tool that we used in our student loan applications."
Apr 27, 2017 (CU Times) – Expectations for frictionless mobile experiences lead to more opportunities for fraudsters.
Apr 25, 2017 (Bank News) – IDology announces two innovative digital authentication solutions.
Apr 25, 2017 (PYMNTS) – Identity isn’t static — authentication shouldn’t be either.
Mar 27, 2017 (PYMNTS) – Online fraud is fluid. It is fast. It is dangerous and ever-evolving. And fighting that fraud must be fluid, too,....
Mar 22, 2017 (SC Cybersecurity News) – In a world of ever-increasingly complex technologies, some experts advocate a move to simplify.
Mar 21, 2017 (Digital Guardian) – 34 experts were asked what the biggest mistakes companies make with data security are. Here's what they had to....
Mar 7, 2017 (PYMNTS) – Making sure you are who you say you are is the central tenet in transactions, online and off.
Jan 11, 2017 (RSA Conference Blog) – Today’s financial sector chief information officer (CIO) is in the midst of a radical technological evolution.
Oct 19, 2016 – TurnKey Vacation Rentals is enhancing its comprehensive guest screening process with new positive identification technology.
Aug 18, 2016 (Boston Globe) – IDology helps DraftKings deal with the new reality of a checkerboard of regulations.
Aug 17, 2016 (PYMNTS) – Consumers want digital banking apps to be secure, but they don’t want security to interfere with their digital banking experience.
Jun 10, 2016 (CU Times) – In 2015, fraud led to 11 of the nation’s 16 small credit union closures.
Jun 3, 2016 (CU Insight) – Fraudsters are increasing committing account takeover via IVR and direct contact with call center personnel.
May 12, 2016 (Infosecurity Magazine) – New research that conducted comprehensive interviews with fraud management executives revealed certain commonalities across industries.
May 11, 2016 (Mobile Marketing Watch) – While each industry faces unique challenges and opportunities in terms of fraud vectors and fraud prevention, Mercator’s primary....
Apr 7, 2016 (Casino Journal) – Adoption and adherence to SaaS-enabled regulatory technology can lessen some of the apprehension associated with daily fantasy sports.
Apr 1, 2016 (Channel Partners) – “Consumers are relying on their mobile devices more and more for all types of transactions, and we are removing....
Mar 31, 2016 (MobilityTechzone) – IDology uses its software to help companies fight fraud and identify customer identities and documents from a range of devices.
Feb 25, 2016 (CU Insight) – The mobile channel has increasingly become the preferred method to contact customers, whether it’s for relaying account information or....
Feb 17, 2016 (CNBC) – Last year, 8 percent of businesses cited mobile fraud as a prevalent threat, from 3 percent in 2014, according to....
Feb 11, 2016 (Mobile Marketing & Technology) – New solution allows organizations to reduce unnecessary calls and potential regulatory penalties.
Feb 3, 2016 (TMCnet) – Our mobile device rings and when we answer, we either get a pre-recorded message or a live agent wanting us....
Feb 1, 2016 (CU Insight) – eDOC Innovations has partnered with IDology to conduct ID Verification Services with eDOC’s eDOCSignature™ solution.
Jan 27, 2016 (Mercator Advisory Group) – Mercator Advisory Group releases new research on the emerging importance of mobile-focused customer acquisition and onboarding strategies.
Jan 26, 2016 (PYMNTS) – A major overhaul in the world of digital identity is the slow and deliberate death of passwords.
Jan 21, 2016 (Health Data Management) – IDology recently joined the Medical Identity Fraud Alliance.
Jan 5, 2016 (ISHN) – You need to verify & authenticate online trainees.
Jan 1, 2016 (Security Magazine) – Security’s Tool Box: Bigger, Better and Sometimes Bad Edged
Dec 21, 2015 (PYMNTS) – Executive thought-leadership on where payments can go that it isn’t today, and how the ecosystem needs to change to enable....
Dec 18, 2015 (Third Certainty) – Companies can mitigate risk, increase protection with cyber insurance coverage.
Dec 14, 2015 (CU Insight) – As data breaches become more widespread and as fraud tactics continue to evolve, countless identities have come to be....
Dec 9, 2015 (PYMNTS) – A recent white paper by IDology finds that in the wake of EMV, fraudsters are looking for new avenues to....
Nov 25, 2015 (CU Insight) – Call centers are often the first and preferred point of contact for customers wanting to do business with your....
Nov 10, 2015 (CU Times) – Only 2% of survey respondents reported attempted call center fraud in 2014. That number jumped to 13% in 2015.
Oct 27, 2015 (PYMNTS) – It’s not as easy to maintain a consistent user identity on a mobile device as it is on a laptop,....
Oct 22, 2015 (CU Insight) – Let’s face it – mobile is here to stay. From 2014 to 2015, there has been a 33 percent....
Oct 15, 2015 (MEDICI) – Customers using IDology’s ExpectID Mobile solution can now seamlessly establish, maintain and trust a mobile identity associated with a legitimate....
Oct 13, 2015 (American Banker) – “Our decision to invest in Payfone’s business stems from our commitment to … deliver personal, secure and frictionless access....
Sep 25, 2015 (CU Insight) – Are you sure that “John Smith” really is John Smith?
Sep 8, 2015 (CSO Online) – This October, US merchants and payment providers are scheduled to switch to new, more secure, chip-based payments.
Aug 18, 2015 (Third Certainty) – Companies need to batten down hatches as credit card processing changes.
Jul 16, 2015 (PYMNTS) – There’s no denying it: cybercriminals are good at what they do. That doesn’t mean that businesses and can’t go toe-to-toe....
Apr 30, 2015 (Gaming Intelligence) – The IDology solution helps operators meet anti-money laundering (AML) and other compliance obligations by delivering Know Your Customer (KYC)....
Feb 5, 2015 (CBS News) – "When a thief gets that information, we call that the perfect identity," said John Dancu, the chief executive of....
Dec 19, 2014 (CustomerZone360) – IVRs are everywhere in our lives; so much so, that it seems impossible to conduct any business without encountering one....
Dec 16, 2014 (eWeek) – With Adaptive Fraud Prevention, financial institutions can detect and act on suspicious upstream activity in real time, before account takeovers....
Dec 11, 2014 (TMCnet.com) – Hackers and fraudsters have a seemingly never-ending bag of tricks in their ongoing attempts to steal others’ vital information for....
Dec 10, 2014 (Destination CRM) – Contact Solutions, a provider of cloud-based customer care solutions, has partnered with IDology, a provider of identity verification and....
Dec 2, 2014 (ISHN) – Can You Verify the Identity of Workers Engaged in Remote Learning?
Nov 6, 2014 (Internet Retailer) – A survey of IDology clients found 87% suspect they have been targets of fraud attempts in the past year,....
Nov 5, 2014 (Fintech Futures) – As the US moves to adopt EMV chip and PIN cards and mobile payments, authentication is becoming a serious....
Sep 18, 2014 (PaymentsSource) – We value the importance of building and maintaining positive customer relationships. But, how do you also manage the ever increasing....
Sep 3, 2014 (Inman News) – Amid concern over the potential safety risks of “showings on demand,” the mobile app Curb Call is now offering....
Aug 22, 2014 (SecureIDNews) – IDology has added ExpectID Score to its suite of identity verification and authentication solutions.
Jul 23, 2014 (Chain Store Age) – Card.com, a provider of mobile prepaid debit cards, is partnering with IDology, a vendor of technology solutions that....
Jul 16, 2014 (The Paypers) – IDology has expanded the ExpectID Global solution to include identity and age verifications for Mexico.
Jun 27, 2014 (eCampus News) – Fraud in test taking and student loans can threaten the very existence of online colleges and universities
May 29, 2014 (newsBTC) – In late 2013, global cash network ZipZap announced they’d be adding thousands of locations across the United Kingdom from which....
Jan 17, 2014 (The Paypers) – IDology, an identity verification provider, has partnered with multi-tenant Software-as-a-Service (SaaS) solution CAMS to stop online gaming fraud.
Jan 16, 2014 (Gaming Intelligence) – US player verification solutions provider Central Account Management System (CAMS) has partnered with real-time age and identity verification service....
Jan 8, 2014 (The Paypers) – IDology, an identity verification provider, has rolled out the ExpectID Global, an international identity verification and fraud prevention solution.
Jul 28, 2013 (PYMNTS) – In the wake of the Great Recession, it seems there has been little on which financial institutions and consumers can....
Jun 7, 2013 (Bank Innovation) – In person, identity verification is easy. Ask for a photo ID, check to make sure the hair is the....
Sep 13, 2012 (Finovate) – First on stage for day two of Finovate, IDology showed how it can use customer transaction data to authenticate users.
Nov 17, 2010 (Macworld) – That inbox full of Black Friday alerts and e-tailer sales pitches are sure signs that the peak holiday shopping season....
Jun 28, 2010 (AdAge) – Woman #1 (in her mid-30's) asks Woman #2 (mid-20's): "What's the difference between a journalist, an expert and a blogger?"....
Apr 16, 2010 (Network World, IT Best Practices Alert) – How can a Web-based business verify the identity of a person with whom it has....
Jan 20, 2010 (Digital ID News) – ARX Inc. and IDology Inc. have partnered to create secure authentication solution for enterprises. The combination of the....
Nov 9, 2009 (MedScape) – Physicians use clinical medical sites regularly, but more and more are also turning to social media -- such as Facebook....
Sep 1, 2009 (CU Times) – In a time when cost cutting and efficiency are on the top of most credit unions’ list, two credit....
Apr 8, 2008 (SecureIDNews) – Fingerprint vendor UPEK Inc. and online age and identity provider IDology Inc. have partnered to offer authentication services to online....
Jul 16, 2007 (Wines & Vines) – Wine Institute's Steve Gross told a gathering of more than 150 vintners last Friday that the move from....
Jun 5, 2007 (USA Today) – After graduating from high school, David Joe Hernandez served four years in the Air Force at bases in New....
Feb 26, 2007 (Wine Spectator Online) – Companies such as IDology have teamed up with wine-industry associations to offer online age-verification services...
Feb 8, 2007 (Drinks Business Review Online) – In a bid to eliminate underage alcohol sales via the internet, the Specialty Wine Retailers Association (SWRA)....
Jan 25, 2007 (Forbes) – MySpace doesn't ask its members for much--it just wants them to be at least 14 years old. But even that....
Earlier this year, identity verification and fraud prevention firm IDology conducted a survey of U.S. consumers focusing on their concerns about online fraud.
SECOND ANNUAL CONSUMER DIGITAL IDENTITY STUDY