New solution allows organizations to reduce unnecessary calls and potential regulatory penalties.
IDology, a leader in multi-layered identity verification and fraud prevention solutions for the customer-not-present environment, today announced the addition of ExpectID® Number Verification to the ExpectID solutions suite.
ExpectID Number Verification works through a batch upload and is able to verify numbers prior to customer contact by accessing more than 750 million mobile numbers in real-time directly from mobile network operators (MNOs). Easy to understand results are returned indicating if the number is ok to call, not ok or indeterminable. Another benefit of ExpectID Number Verification is that the solution does not rely on personal identifiable information (PII) to verify the number, further simplifying the process.
“With the mobile channel becoming the most popular way to contact customers, it is critical for organizations to have a solution in place to verify mobile numbers and mitigate risk,” said John Dancu, chief executive officer of IDology.
According to the Federal Communications Commission (FCC), consumer complaints related to unwanted calls are the largest category of complaints received by the commission. The FCC stipulates in the TCPA that express written consent is required for pre-recorded and auto-dialed calls and text messages sent to a mobile number – this includes accidental calls or calls made in good faith to an incorrect number.
Today, TCPA violations regularly exceed $10 million industry-wide and fines can be as high as $1,500 per violation for contacting the wrong individual. “ExpectID Number Verification is a simple and effective way for organizations to help ensure that the contact is in compliance with TCPA,” said Dancu.
To learn more about ExpectID Number Verification, please visit here.
IDology provides real-time technology solutions that verify an individual’s identity and age for anyone conducting business in a consumer-not-present environment to help drive revenue, decrease costs, prevent fraud and meet compliance regulations. Founded in 2003, IDology offers a solution-driven approach to identity verification and fraud prevention that ultimately helps increase customer acquisition and improve customer experience. IDology has developed an innovative and on-demand technology platform that allows customers to control the entire proofing process and provides the flexibility to make configuration changes that are deployed automatically – without having to rely on internal IT resources or IDology’s customer service – so customers can stay ahead of the fraud landscape while maintaining compliance. For more information, visit www.IDology.com or call 866-520-1234.