Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, is hosting a webinar, “Gotcha! Preventing Fraud in the Contact Center” on Tuesday, May 5 at 11 a.m. EST. The webinar will feature guest speakers Steve Fine, Vice President of Business Development for IDology, Matt Anthony, Vice President of Marketing for Pindrop Security, and Tim McCurry, IVR Product Director for Contact Solutions. Together, the group will discuss the impact of fraud in the contact center, including identity theft, account takeovers, and other fraudulent attacks, and how multi-layered, proactive fraud management in the IVR can help stop fraudsters in their tracks before they harm consumers and the organizations that serve them.
Fraud has become so prevalent that the White House issued an executive order on April 1 declaring foreign cyber fraud threats a national emergency, stating “This authority will be used in a targeted manner against the most significant cyber threats that we face, whether they are directed against our critical infrastructure, our companies, or our citizens.” Today, modern fraudsters are hitting the contact center in a sophisticated manner, usually in secret, through the IVR where they think no one is looking.
To better understand these threats and how to combat them, join Contact Solutions, IDology and Pindrop Security to hear about real-world threats and impacts, and the latest multi-layered, proactive fraud management – automated together for the IVR. During the webinar these fraud experts will share with you :
• How to tag known fraudsters right away with automated ANI verifications
• What suspicious caller behaviors can create red flags and how to take action
• How to validate callers in real time with no agent needed with automated verification questions (KBA)
For more information and to register for the webinar, please visit http://contactsolutions.hs-sites.com/preventing-fraud-in-the-contact-center-idology
About Contact Solutions
At Contact Solutions, we believe customer care should be effortless for the customer and sustainable for the enterprise. Our cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost, while adapting quickly to rapidly changing customer demands. www.contactsolutions.com
About IDology, Inc.
IDology, Inc. provides innovative technology solutions that verify an individual’s identity and/or age for organizations operating in a customer-not-present environment. The IDology platform serves as a collaborative hub for monitoring and stopping fraudulent activity across the entire network while also driving revenue, decreasing costs and meeting compliance regulations. Founded in 2003, IDology offers a solution-driven approach to identity verification and fraud prevention, providing streamlined processes that ultimately help increase customer acquisition and improve the overall customer experience. IDology has developed an on-demand technology platform that allows customers to control the entire proofing process and provides the flexibility to make configuration changes that are deployed automatically – without having to rely on internal IT resources or IDology’s customer service – so customers can stay ahead of the fraud landscape while also maintaining compliance. For more information, visit www.IDology.com or call 866-520-1234.
About Pindrop Security
Pindrop Security provides solutions to protect enterprise call centers and phone users. Pindrop’s solution combines authentication and anti-fraud detection technology to verify legitimate callers while detecting malicious callers. Pindrop’s unique Phoneprinting™ technology is the first of its kind to analyze and fingerprint individual phone calls, providing the caller’s true location and calling device and matching them to Pindrop’s fraud database. Named SC Magazine 2013 Rookie Security Company of the Year, a Gartner “Cool Vendor” in Enterprise Unified Communications and Network Services for 2012 and one of the 10 Most Innovative Companies at the 2012 RSA conference, Pindrop Security’s solutions restore enterprises’ confidence in the security of phone-based transactions. For more information visit www.pindropsecurity.com.