Consumers are given many options for how they wish to interact with organizations. The mobile channel has increasingly become the more popular way to contact consumers, whether it is for relaying account information, confirmation of a transaction or even for promotional purposes. The challenge today is making sure that not only the consumer has given consent to contact them at their mobile number, but also that the contact is in compliance with the Telephone Consumer Protection Act (TCPA).
Recent changes to TCPA state that express written consent is required for all auto-dialed or prerecorded calls or text messages to wireless numbers and pre-recorded calls made to residential landlines. Attempting to contact consumers, yet dialing incorrect numbers, can result in significant resource implications and regulatory fines.
Mobile numbers present a unique challenge in that many numbers are not new and are recycled. This can be problematic if a company tries to contact their customer and the number is no longer theirs and in use by another consumer.
View our webinar below presented by Chris Luttrell – SVP, Product Management and Jennifer Pilcher – Product Manager, Mobile Solutions, as they discuss IDology’s ExpectID Number Verification allows you to verify a consumer’s mobile phone number to reduce unnecessary calls and potential regulatory penalties.