Digital First Banking: The role of ID verification in the customer journey


With 2022 in full swing, the banking industry is already seeing noticeable trends in digitization. In this discussion, IDology CEO Chris Luttrell and BAI CMO Holly Hughes review current trends and their potential impact, and they highlight how financial institutions can master the digital environment.

Key takeaways:

  • What leading banks can learn from Q1 trends in digitization
  • Turn key insights into actionable items for optimizing the customer journey
  • Why a robust digital identity program is critical to balancing fraud deterrence and frictionless onboarding experiences