Contact Center Fraud: Mapping Identity Verification to Your Customer’s Journey

Often ignored in the fight against fraud, contact centers have become increasingly vulnerable to attacks. In this whitepaper, we discuss how you can deliver a timely, positive experience and foster trust among your callers, without placing your business at a higher risk.

Filed Under: White papers

IN THE NEWS

LAYERS OF IDENTITY ATTRIBUTES & DATA DIVERSIFICATION – KEY TO FIGHTING FRAUD

Christina Luttrell for MEDICI

NEW RESEARCH

CONSUMER IDENTITY VERIFICATION PREFERENCES BY FINANCIAL INSTITUTION TYPE