Contact Center Fraud: Mapping Identity Verification to Your Customer’s Journey

Often ignored in the fight against fraud, contact centers have become increasingly vulnerable to attacks. In this whitepaper, we discuss how you can deliver a timely, positive experience and foster trust among your callers, without placing your business at a higher risk.

Filed Under: White papers

IN THE NEWS

BALANCING SECURITY AND CONSUMER FRICTION IS THE NEW NUMBER ONE FRAUD CHALLENGE FOR BUSINESSES

By Christina Luttrell for PaymentsJournal

RESEARCH

WHAT’S DRIVING THE FINANCIAL SECTOR’S NEW PURSUIT OF MORE SOPHISTICATED IDENTITY VERIFICATION SOLUTIONS?

New Research Overview from IDology