Case Study: BITPOINT LATAM
BITPOINT LATAM is a cryptocurrency exchange with the highest coverage in Latin America. Its platform enables its users to buy and sell crypto assets using local currency in Mexico, Dominican Republic, Panama, Guatemala, Ecuador, Peru, Argentina, Colombia and Brazil. As a leader in the region’s cryptoasset market, BITPOINT has made cryptocurrency more accessible in these nine countries since 2019 with its cutting-edge technology.
Growing at a rapid rate, BITPOINT needed a fully automated, no code Identity Verification and Know Your Customer (KYC) solution to verify customer information at multiple verification levels. This multilevel KYC process is based on transactional thresholds – the more a customer wanted to transact, the more they had to level up within the KYC requirements.
As more customers began using the BITPOINT platform, it magnified the deficiencies within the company’s processes and workflows that directly impacted onboarding. There were limitations in customizing templates and forms, lack of technical resources and an inefficient document capture process.
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