Confidently verify new identities and authenticate existing ones
Verifying and approving customers quickly and without friction is key. Dynamic Knowledge-based authentication (KBA) establishes trust, whether it’s to open a new account or reset a forgotten password. Not all KBA solutions are equal. Unlike ‘static’ KBA solutions which use less-sophisticated predefined questions, IDology uses dynamic out-of-wallet questions generated in real-time from a wealth of non-credit data sources.
A cybersecurity solution that asks consumers a series of multiple-choice questions unique to each individual, dynamic KBA provides a simple and non-intrusive way to verify and authenticate customers with confidence. Security questions based on credit data, for example, that ask about a person’s credit report, banking or mortgage activity, are difficult to answer. That’s because the answers aren’t memorable, which can negatively impact the customer experience. Questions based on demographic data, such as nearby street names, are more relevant and easier for consumers to recall the correct answers— but are harder for fraudsters to game.
Use dynamic KBA as a primary means of identity verification or for step-up authentication during high-risk situations based on your specific business requirements. Replace outdated KBA methods with our enhanced solution to streamline workflows, securely verify users and provide a higher level of assurance.
Why choose IDology
Enhance customer satisfaction
Deliver highly relevant security questions based on non-intrusive demographic data that customers are more comfortable with, so they can more easily recall the correct answers.
Optimize on-demand decisioning
Fine-tune security questions, escalation points, frequency and outcomes to match your distinct customer types and use cases—without IT resources and with the option to escalate.
Improve fraud detection
Use a wide range of real-time data to generate multiple-choice questions that are different each time, making them more secure and less vulnerable to social engineering fraud attacks.
Automate step-up authentication
Easily integrate KBA into your customer experience with the option to automatically escalate to other methods of verification without alienating customers in the process.