Reduce abandonment and prevent chargebacks with multi-layered verification
In the digital economy, convenience reigns supreme. Retailers, telcos and consumers all want positive, frictionless and secure experiences on-demand. Cumbersome transactions and approval processes can cripple conversion rates and foster negative brand associations.
IDology’s automated solutions eliminate lengthy manual processes. Automate customer workflows to eliminate manual entry and paperwork, providing maximum efficiency and security. Onboard customers quickly with data-driven identity verification and engage dynamic step-up authentication with our industry-leading document authentication, biometric verification and KBA when you need more assurance.
How we help
Accelerate customer conversions
Initiate automated, risk-based workflows that fast-track decision-making for trusted identities and apply additional verification measures only as needed— keeping customer acquisition in sharp focus.
Boost identity assurance with step-up authentication
Step-up authentication is a first-line of defense in combatting fraud during new account opening and provides an added layer of security during high-risk transactions. We escalate the right customer at the right time, close the gap on hard-to-identify, thin-file individuals, reduce abandonment rates and keep more customers in the pipeline for conversion.
Build trust with new and returning customers
Create an added layer of security to authenticate new and returning customers by delivering a secure link which cannot be spoofed or intercepted by a third party and requires minimal customer effort for faster access to your services.
Ensure genuine presence of the ID holder
Enable fast and convenient verification and reverification to prevent impersonation and synthetic fraud using face matching and liveness checks.
Sector Spotlight Report: eCommerce
While not as well understood as some other areas, eCommerce has a large responsibility when it comes to identity verification. With the advent of two-factor and multi-factor authentication, as enshrined by rules such as SCA (Strong Customer Authentication) under PSD2 (Second Payment Services Directive) in the EU, verifying user identities is no longer optional.
This spotlight will examine the eCommerce industry’s individual challenges around digital identity verification and outline our anticipated future outlook.
We are committed to providing a safe environment and an outstanding user experience for our customers. IDology (formerly Acuant) helps us build a community of trust with our customers as we launch our platform throughout North America."