Catalyst Recap

I mentioned in an earlier post that I was at the Burton Catalyst Conference last week. For those of you that didn’t make it, this blog post by Mark Dixon is a great recap of some of the identity related sessions.

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IN THE NEWS

BALANCING CUSTOMER EXPERIENCE WITH FRAUD PREVENTION IN THE CONTACT CENTER

By Chris Luttrell, COO, IDology Contact Center Pipeline

NEW RESEARCH

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SECOND ANNUAL CONSUMER DIGITAL IDENTITY STUDY