We make it easy to control fraud while boosting your contact center performance because we understand the complexities of delivering superior customer service while also protecting your business. Our identity verification and age verification solutions are designed to quickly identify callers in a safe, non-intrusive way that will drive more revenue without harming the customer experience.
Through our user-friendly web-portal application, your Agents are able to process identity verifications instantly, with little to no impact on call times or productivity. Additionally, our robust reporting features allow you to monitor contact center performance on an individual and company-wide level.
All of our solutions are quick to deploy and backed by a comprehensive training program so that your business can take advantage of id verification and start reaping the revenue rewards in as little as one day.
- Real-time tool for Agents to process verifications
- Comprehensive reporting to monitor performance
- Safe and non-intrusive for consumers
ExpectID Call Verification
Greenlight and move legitimate customers through the contact center by validating reported phone numbers are in session via real-time mobile network operator CRM data. Lessen the levels of customer authentication needs. Prevent number spoofing and social engineering attacks in contact centers by verifying incoming call provenance in real-time.
ExpectID IQ offers unique, intelligent, multiple choice out-of-wallet questions to validate someone is who they claim to be. These questions encompass topics such as former addresses, vehicles or close associates the person might know. You have the ability to select the number and type of question topics presented.
ExpectID Customer Based Authentication
A dynamic, knowledge-based authentication (KBA) solution that utilizes your own data behind your firewall to write custom multiple choice questions. While using the analytical power of IDology’s dynamic ExpectID IQ solution, none of your customer’s data is ever shared with us, giving you unlimited capabilities for creating unique, relevant questions without infringing on your customer privacy policies.