Atlanta, GA, May 5, 2009 – IDology, Inc., an innovative provider of identity and age verification solutions, today announced that Patelco Credit Union, one of the largest credit unions in the country, is using its ExpectID identity verification suite to streamline their online account origination process and fight fraud.
“Before using IDology we required our new members to fax in two forms of identity proof before allowing them to open an online account. IDology’s solution allowed us to automate the authentication process for new accounts, credit cards, and consumer loans. As a result, we have reduced the hassle for consumers,” said Anthony Vitale, Patelco’s Director of Development.
Patelco uses IDology’s ExpectID IQ solution to present online member applicants with a brief set of multiple choice questions that are dynamically generated in real-time. This knowledge-based authentication (KBA) quiz is designed to verify someone is who they say they are and doesn’t require Patelco to have an established relationship with the consumer to verify their identity. As part of the verification process, IDology also searches multiple watch lists so that Patelco can comply with the USA Patriot Act. The overall result has been improved efficiency in allowing more applicants to come through the system to grow Patelco’s $4.3 Billion asset base.
Using IDology’s on-demand change management tool, Patelco is able to customize and change several features of the system to improve the consumer experience without involving their internal IT team or even IDology’s customer service. This allows Patelco to direct every aspect of the verification process depending on the level of risk involved and the member experience they want to provide.
“Online account origination was unchartered territory for us. Adaptability is important because the fraud landscape changes quickly,” said Vitale. “IDology’s system is flexible and gives us an easy way to manage risk while still allowing us to provide a friendly, personal experience for our members.” Based on the success Patelco has had using the ExpectID system online, the credit union is planning on rolling out IDology’s service to its 50 branch locations for use in high-risk transactions.
“It’s not just our online channel we have to protect. Because crooks are getting more sophisticated, our call center and brand representatives also need help in stopping fraud. Using IDology’s identity quiz before completing certain high-risk transactions like large wire transfers will increase the chances of our Reps not being tricked by a savvy ID thief,” Vitale explained.
Patelco was started in 1936 to serve employees of the Pacific Telephone and Telegraph Company. Since then, Patelco has grown to become the 13th largest credit union in the United States with over 40 branches, 250,000 members and over $4 billion in assets. Today, Patelco maintains its headquarters at 156 Second Street, San Francisco and operates offices throughout California and in the Chicago, Illinois metro area.
IDology, Inc provides real-time technology solutions that verify an individual’s identity and age for anyone conducting business in consumer-not-present environments to help drive revenue, decrease costs and prevent fraud. What makes us different is that we do this in a way that builds more confidence with your customers – by protecting sensitive data and promoting consumer privacy. Founded in 2003, IDology is the only provider to offer an on-demand change management tool that allows client business-unit managers to control the entire proofing process, including within an integrated solution, without having to rely on internal IT resources or contact IDology’s customer service. For more information, visit www.idology.com or call 866-520-1234.