IDology Customer Feedback and Testimonials
Top Benefits Include Compliance, Manual Review Reduction, Implementation and Decrease in Fraud.
At IDology, we earn our success everyday by helping customers build their business. We are a customer-driven organization and our goal is to serve with innovative solutions and build strong personal relationships where our customers look to us for domain expertise and assistance in applying our solutions. In September of 2015, a comprehensive survey was conducted of IDology’s trusted and valued customer base in order to assess the top benefits our customers have realized from implementing the IDology platform.
Successfully meeting compliance regulations (59%), reduction in manual review (34%) and ease of implementation (33%) top IDology’s customer list of benefits. Reduction in suspected fraudulent transactions received 31% of the response and higher locate rates, including thin files and unbanked customers received 28%.
Other benefits that are important to note are more control and flexibility to make changes through an on-demand platform (21%), improved customer satisfaction (11%) and an increase in customer acquisition (11%). While stopping fraud, streamlining processes and meeting compliance are important, ultimately, your goal is to grow your business and drive revenue. With the IDology solution, customers are able to acquire more customers and improve overall satisfaction.
Here is what IDology customers had to say…
“The largest business impact has been the ability to proactively identify potential high risk fraud/bad actor incidents.”
~ Founder, Small Business, Financial Services Organization
“With IDology, we can increase our ability to verify identities without requiring them to submit documents to us.”
~ Chief Operating Officer, Small Business, Financial Services Organization
“Increased ability to quickly identify high fraud area applications and shut down applications from identified areas. Lower fraud lost expense. Lower application processing costs.”
~ President, Medium Enterprise, Financial Services Organization
“IDology’s platform helps us get users through our funnel quicker than our previous provider.”
~ Analyst, Medium Enterprise, Financial Services Organization
“Our client’s can meet regulatory requirements and have the ability to add fraud controls at will.”
~ Analyst, Medium Enterprise, Prepaid Organization
“You guys do a better job finding lesser banked folks, hands down.”
~ Vice President, Risk & Compliance, Fortune 500, Financial Services Organization
“Ability to implement changes without internal development resources. Creation of a peer group network for sharing of experiences and best practices.”
~ Chief Compliance Officer, Medium Enterprise, Financial Services Organization
“Peace of mind when it comes to customer sign-ups.”
~ Managing Member, Small Business, Financial Services Organization
“IDology helps us effectively manage and prevent fraud at on-boarding.”
~ Head of Compliance, Small Business, Financial Services Organization
“IDology is more innovative and adaptable to our industry’s needs. IDology will readily engage in testing new products/tools to assist with IDV and CIP.”
~ Manager, Banking Organization
“Our customers are more confident that they are protecting their customers.”
~ Analyst, Banking Organization
“We are able to let end clients create their own accounts on customer websites. This limits the customer interaction and greatly speeds up the request process.”
~ Analyst, Medium Enterprise, Healthcare Organization
“Easier identification of healthcare providers.”
~ Director of Product Management, Large Enterprise, Healthcare Organization
“Meets compliance regulations such as OFAC.”
~ Director, Large Enterprise, E-Commerce Organization
“It helps move things along to verify information.”
~ Analyst, Small Business, Retail Organization
“Naturally preventing fraud in effect prevents loss of revenue and protects customers as well as protects ourself.”
~ Analyst, Small Business, Gaming Organization
“We are able to meet our regulatory compliance requirements within the Lottery industry.”
~ Manager, Large Enterprise, Gaming Organization
Other customer testimonials:
“We are always trying to prevent fraud. And, with IDology’s platform, we are able to do that while being careful not to hinder the people who should be able to use the product. By only escalating the transactions when further authentication measures are needed, we are able to let the legitimate customers in while keeping fraudsters out. The fact that we can put IDology’s solutions to work and everything is highly automated allows us to scale much better and focus more on customer service. It’s critical that we prevent fraud and provide exceptional customer service, but the fact that IDology makes it so easy, and is automated, is a huge win for us.” – Russell Taga, COO of Coin. Download the Coin case study here.
“There are not many service providers in the payments space that feel like real software companies. IDology is a customer-centric, enterprise provider that can deal with the complexities of the regulatory environment while remaining entrepreneurial and fast to innovate. We now have the ability to escalate to questions only when needed which helps us minimize any onboarding friction for our customers, while still deterring fraud. What’s cool about IDology is they will let you work to improve the pass rates and adjust questions or the configuration based on real-time results. And, it doesn’t take months to make a change. We were surprised it was so easy.” – Ben Katz, CEO and Founder of CARD.com. Download the CARD.com case study here.